What are the responsibilities and job description for the Technical Subject Matter Expert position at Facility Solutions Group, Inc.?
Overview
A Technical Subject Matter Expert can perform all tasks involved with the Service Coordinator III job description.
Responsibilities
• Serve as primary in-house support in the area of expertise • Assist in developing processes and procedures in the area of expertise• Perform quality control for work performed by others. Travel not required.• Participate in root-cause analysis activities involving your area of expertise.• Provide feedback in area of expertise with strategy in efforts to improve FSG standards• Other duties as required to support the operation of FSG Leadership and Training & Development • Current on lighting/Development in specific SME applications.
Subject Matter Expert Types:
• Lighting • Electrical • Estimating • Energy Management Systems • Signage
Qualifications
- Contributing to the development and verification of technical reference information, including user guides, training manuals, and system requirements.
- Identifying areas where technical solutions would improve business performance
- Provide input to leadership about the different standards for area of expertise
- Involved in discussions with different customers, as needed, to explain in detail the scope of work needed
- Participating and/or leading one-on-one and team sessions with peers, colleagues, partners, and customers that highlight area of expertise in resolution of business issue(s)
- Developing/delivering/leading FSG strategy workshops internally and externally
- Recognize and develop select customer relationships, conducting ongoing, in-depth analysis of customer long-term service issues, and strategies for customer development
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.