Pediatric Care Coordinator

Fair Haven Community Health Care 

FHCHC is a forward-thinking, dynamic, and exciting community health center that provides care for multiple generations at nearly 80,000 office visits in 17 locations. Overseen by a Board of Directors, the majority of whom are patients themselves, we are proud to offer a wide range of primary and specialty care services, as well as evidence-based patient programs to educate patients in healthy lifestyle choices. As we grow and are able to bring high-quality health care to more areas that need access, we continue to put our patients first in everything we do. The mission of FHCHC is “To improve the health and social well-being of the communities we serve through equitable, high quality, patient-centered care that is culturally responsive.”

For nearly 50 years, we have been a health care leader in our community focused on providing excellent, affordable primary care to all patients, regardless of insurance status or ability to pay. Fair Haven is proud to have a diverse and motivated team of professionals who are constantly seeking ways to enhance and improve the health and well-being of all patients. We believe that everyone should have access to high-quality medical and dental care, regardless of ability to pay.

Job purpose

The Pediatric Care Coordinator is a vital member of the interdisciplinary patient care team. This role provides patient navigation and facilitates access to care based on gaps-in-care reports and ADT reports. The successful applicant also identifies social determinants that are driving health and links families to community resources to mitigate social needs.

Duties and responsibilities

Reporting to the Director of Care Coordination and Integrated Support Programs, the Pediatric Care Coordinator’s role will involve in-person visits with patients and families as well as telephonic visits. Patients who have been identified as vulnerable, facing inordinate social risk, high utilizers of acute care or hospital services, or otherwise high-needs/high-cost patients, will comprise the panel of patients. The Care Coordinator will address through measurable efforts to improve health and adherence/access to health care.

Primary responsibilities include but are not limited to:

• Outreach to patient populations based on gaps-in-care reports or other reports that have identified vulnerable patients and families.
• Screen for social determinants of health at least yearly using a validated screening instrument on all patients with whom the Care Coordinator interacts.
• Use technological platforms to link patients with social needs to community resources.
• Assist with and follow-up on the successful completion of health maintenance items (e.g. lab testing, annual visits) and chronic disease management (e.g. routine diabetic or asthmatic care).
• Conduct home visits as needed.
• Identify barriers to care impacting patients’ abilities to adhere to treatments.
• Work collaboratively with clinical teams to meet the clinical and social needs of high-needs, high-cost patients.
• Attend relevant trainings as required and assigned.
• Document client referrals, encounters, and services in the EPIC electronic health record and communicate securely with other team members and clinicians.

Maintain strict adherence to all deadlines including report deadlines and timely completeness of documentation.

Qualifications

• Bachelor’s or other professional degree or equivalent experience.
• Valid CT driver’s license and/or access to reliable transportation.
• Excellent computer skills including word processing and data entry.
• Experience working with teams.
• Familiarity with quality improvement efforts.
• Bilingual in English and Spanish.
• Experience using EPIC electronic health record

Direction of Others

none

OSHA Status:

Category I—Increased Risk Position

Potential exposure to hazardous waste and blood borne pathogens, clinical settings

Potential exposure to hazardous waste and blood borne pathogens, clinical settings.

Physical requirements:

Physical Demands: Requires walking, bending, sitting, standing, writing, reading, telephone use, data input into computer, pulling medical records,

Mental Demands: Ability to cope with continual changing priorities under potentially stressful conditions

Manual Dexterity Required:  Ability to use a keyboard, telephone.

American with Disabilities Requirements:

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.

Fair Haven Community Health Care is an Equal Opportunity Employer. FHCHC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.