Intake Officer (Probation Counselor II)

This position works as a part of Domestic Relations. The Domestic Relations Unit provides intake and mediation services for domestic relations cases. Domestic Relations cases include issues of paternity, custody, visitation, child and spousal support, family abuse and abuse involving minor children. Intake officers explain the court process, prepare petitions and make referrals to other services. Intake officers may also function as case managers for our Mediation Program, preparing and closing mediation cases. This is a 40-hour per week position based at the Domestic Relations Court Services Unit, Fairfax County Juvenile and Domestic Relations Court.

This position deals with culturally diverse clientele requiring cultural sensitivity and often requiring a language interpreter. Domestic Relations cases are often complex and emotionally charged and the intake officer must have excellent communication skills and the willingness to work collaboratively with other intake officers, other county agencies and non-profit organizations. Intake officers must be able to deal with a wide variety of people, some of whom are volatile and emotionally distraught. Intake officers must be able to multitask, prioritize and work within limited time constraints. Intake officers must possess demonstrated ability to effectively communicate both orally and in writing.

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)

Knowledge of casework supervision practices and procedures;
Knowledge of the principles of psychology and sociology;
Knowledge of current social and economic conditions;
Ability to use technology to enter and retrieve information;
Ability to interpret laws, rules, and regulations related to probation work and victim services;
Ability to interview and counsel clients;
Ability to prepare complete case records and reports;
Ability to develop effective working relationships with a variety of individuals.

MINIMUM QUALIFICATIONS:
Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in social/behavioral sciences, criminal justice, or education plus two years of professional experience in probation work, social work, criminal justice, juvenile justice, education, or counseling. A master's degree in the disciplines above may be substituted for one year of the required experience.

NECESSARY SPECIAL REQUIREMENTS:
The appointee to the position will be required to complete a criminal background check and a Child Protective Services registry check to the satisfaction of the employer.

PREFERRED QUALIFICATIONS:

• Master's degree or a combination of bachelor's degree and two or more years of experience working with the public in a public services or nonprofit agency, a court agency or within the legal community.
• Experience working in case management and intakes.
• Experience working with Department of Juvenile Justice's Balanced Approach Data Gathering Environment (BADGE), and Juvenile and Domestic Relations District Court Secure Viewing System (JSVS) software.
• Proficient in Microsoft Office Suite (i.e., Outlook, Word, Excel, PowerPoint, and Teams), Zoom, DocuSign, and Juvenile Domestic Appointment Calendar (JDAC) scheduling system.