Client Services Specialist

For over 30 years, Fairfax Cryobank, a division of the Genetics & IVF Institute (GIVF), has provided the highest quality donor sperm that has led to the creation of many happy healthy families. Fairfax Cryobank serves clients nationwide and around the globe.

We are seeking an energetic and compassionate full-time, entry-level, Client Services Specialist to join our fantastic CS team, which is located at our headquarters in Fairfax, VA.

Responsibilities:

• Must be able to handle many inbound and outbound calls to and from clients, listen to our clients’ needs and provide helpful solutions to their concerns.
• Build sustainable relationships and trust with client accounts through open and interactive communication.
• Must be able to de-escalate situations involving dissatisfied clients, offering patient assistance and support.
• Meet personal/customer service team sales targets and call handling quotas.
• Process semen, product, and internet orders
• Liaison between patients and physician clients
• Schedule client depositor and designated donor appointments
• Triage calls to management and accounts receivable
• Able to handle multiple office responsibilities simultaneously.
• Other duties as needed.

Requirements:

• Associate or bachelor’s degree preferred or minimum of 2 years of related work experience.
• Proven experience working in a call center or customer-support role is a huge plus.
• Must have patience and compassion for clients trying to conceive.
• Attendance and punctuality are extremely important for this job position. Candidates must maintain regular, consistent, and punctual attendance in accordance with their assigned work schedule.
• Demonstrate strong phone and verbal communication skills along with active listening.
• Must be able to multi-task, prioritize, and be detail oriented.
• Must possess a high level of independent judgment and accuracy.
• Fluency in Spanish is a plus!
• Must have working knowledge of Microsoft 365, Microsoft Outlook, and Teams
• Candidates from DC, Maryland and Virginia are strongly preferred.
• Must have reliable internet connection and a quiet dedicated home work space.

Additional information:

• $20.00 per hour
• Quarterly bonus program

Work Schedule Option:

• Remote - Tuesday-Friday 10:30am-8pm and Saturdays 11:30am-3:30pm.

GIVF provides competitive compensation and generous benefits to our employees, including:

• Health, Dental and Vision insurance
• Flex Spending Account (FSA) and Health Savings Account (HSA) options
• Group term life insurance
• Short-term and long-term disability options
• 401K plan
• Paid parental leave
• Equity via an Employee Stock Ownership Plan (ESOP)
• Tuition reimbursement program
• Substantial discounts on company services including IVF/IUI and fertility preservation (egg freezing), and egg and embryo storage.
• Paid vacation and sick time
• Paid company holidays
• Job training and development opportunities
• Company-wide social events

For more information about Fairfax Cryobank, we encourage you to visit our website at www.fairfaxcryobank.com.

To apply, kindly email your cover letter and resume to jobs@givf.com and note CSR in the subject line. EOE/M/F/D/V

**We review all applications and contact qualified candidates via email for further consideration.**