SAP Business Process Analyst I/II

Under close supervision of the Supervisor, Business Systems Support, provides support of business solutions and associated processes. This support includes serving as a knowledge resource for system end users; monitoring system operations and performance; troubleshooting system problems; and assisting in the identification, design, and implementation of resolutions to system problems and enhancements.

Provides entry-level production and system maintenance support of automated solutions, as described below:

• Production Support
  1. Monitors business operations and system performance.
  2. Assists in identifying, analyzing, and defining system and process problems, documenting the requirements of all involved groups.
  3. Assists in developing a course of action to resolve problems, working closely with support team, user departments, and product vendors, as required.
  4. Assists in implementing problem resolutions, whether a system change request, software upgrade request, business work-around, or business process change.
  5. Notifies end users of system problems and changes.
  6. Works on special projects, as assigned.
• System Maintenance
  1. Keeps up-to-date on system features and upgrades.
  2. Assists in evaluating and recommending system enhancements.
  3. Provides input for the development of functional specifications of system enhancements and modifications
  4. Assists in the design of processes, reports, forms, and system features.
  5. Implements and maintains system configuration to support functional designs.
  6. Performs unit testing on configuration work.
  7. Performs integration and regression testing for system changes.
  8. Creates and maintains test and training data.
  9. Conducts or coordinates training for end users as required.
• Performs other duties as assigned or required.

• Possession of an associate’s degree in information systems, computer science, business, or related field or any equivalent combination of education, experience, training and knowledge
• Minimum of two years of hands-on experience working with SAP ERP
• Experience IS-U related functions and related systems- Customer Care & Service (CCS), Financial & Contract Account (FICA), Enterprise Asset Management and/or Materials Management.
• Experience with Service Cloud (V1), SAP ARIBA and/or S4 HANA 2022 preferred.
• Strong analytical, organization, time management, facilitation, and process management skills.
• Excellent verbal and written communication skills
• Ability to assist users in solving complex system problems.
• Ability to translate technical terminology into terms understandable to management and employees.
• Microsoft proficiency (Excel, Outlook, Word & PowerPoint)
• Demonstrated ability to quickly learn existing business processes and combine knowledge from multiple disciplines to produce an optimal business solution
• Strong analytical thinking and problem solving skills
• Understanding of knowledge of requirements, elicitation, analysis and documentation
• Understanding of knowledge of business analysis, quality assurance and workflow tools and/or practices
• Ability to work overtime if necessary
• Must pass a controlled substance (drug) test for employment.  

Salary : $70,956 - $147,046