What are the responsibilities and job description for the Regional Manager position at Fairfield Homes, Inc.?
WHAT MAKES US DIFFERENT
At Fairfield Homes, we are committed to creating a positive and rewarding experience by welcoming, growing and celebrating all our employees. We encourage collaboration and a sense of community throughout our organization and the communities we serve, guided by our core values of integrity, responsibility, innovation, leadership, recognition, and community. Fairfield Homes takes pride in offering a comprehensive benefits and perks package designed to meet the diverse needs of our team members.
WHAT YOU GET TO DO
- Perform all activities associated with acquiring, managing, and retaining top notch talent, including but not limited to hiring, training, evaluating performance, documenting, and delivering feedback and engaging talent.
- Provide recommendations to develop effective recruitment strategies at the local level and perform activities to attract and acquire quality candidates.
- Conduct and/or coordinate all required training to ensure employees are adequately trained and able to effectively perform his/her job.
- Manage and correct scheduled hours, worked hours and non-worked hours, including approved time-off, to ensure employee’s hours are recorded and paid accurately and timely.
- Provide knowledge and direction to the property management team on policies, procedures and processes related to all support functions, such as compliance, accounting, safety, human resources, etc. Collaborate with cross-functional leaders to assess the effectiveness of related policies, procedures and process and participate in improvements.
- Follow, promote and enforce safety policies, practices and procedures to ensure safe working conditions and behaviors are maintained. Assist with safety investigations and corrective actions related to safety hazards and/or incidents.
- Manage portfolio operations to ensure profitability and asset values are maximized. Maintain a culture of high employee engagement, safety, compliance, quality housing & curb appeal and customer service.
- Conduct regular property visits and inspections to ensure operational and financial performance is maximized in such areas as compliance, safety, asset value and financial health. Provide guidance and direction on improvement plans.
- Develop and execute leasing strategies and processes that include competitive research and analysis and marketing activities to ensure occupancy standards set forth by the organization are achieved during lease-up, on-going operations and rehab projects.
- Implement and manage new property onboarding activities to effectively transition properties from development to operations, including coordinating and communicating with the construction and development teams, owners, and other applicable partners.
- Provide oversight and management of all inspections to ensure community and administrative conditions result in positive findings and scores. Review responses to inspection findings adhering to all federal, state, and local laws and regulations, as well as company policies and procedures.
- Respond and resolve resident complaints and inquiries escalated beyond the community. Develop and train the property management team on effective communication and customer service approaches that improve the resident experience.
- Monitor asset conditions, including community grounds, common areas and resident dwellings. Partner with the physical asset management team to develop and execute action plans that restore asset conditions to the standards set-forth by the company, investors and/or owners.
- Develop, implement, and manage operational standards, processes, procedures and practices to consistently deliver best-in-class property management services.
- Follow, promote, and enforce safety policies, practices, and procedures to ensure safe working conditions and behaviors are maintained.
- Develop and oversee the operating budget for assigned portfolio. Develop and/or drive operational improvement in collaboration with applicable resources to optimize financial performance in accordance with the approved budget, forecast or other defined criteria. Provide explanations and action plans for budget variances to support financial planning and improvement.
- Monitor and approve operating expenses and capital improvements to maximize profitability and cash flow; identify opportunities to leverage buying power, utilize available replacement reserves and submit funding requests in accordance with the applicable management agreement.
- Manage special claims that qualify for vacancy loss reimbursement under applicable regulations. Coordinate with applicable parties to track and report special claims activities to ensure maximum reimbursement is received and recorded.
- Analyze financial and management metrics that reflect the operational performance; identify opportunities to maximize revenue and control operating expenses, including allowable rent increases, efficient unit turns, leveraging scalable vendor/contract pricing, low vacancy, and delinquency rates.
- Provide knowledge, education and training to the property management team to enhance the financial acumen of the organization. Partner with leaders to identify gaps in capability, accountability, and performance.
WHAT YOU NEED TO BE SUCCESSFUL
- High-school diploma or GED equivalent. Bachelor of Arts or Bachelor of Science Degree, preferred.
- Minimum five (5) years of management experience in property management. At least three (3) of those years in a Regional-level role or higher.
- Minimum two (2) years of experience in the affordable housing industry, including Housing and Urban Development (HUD), Rural Development (RD) and/or Low-Income Housing Tax Credit (LIHTC).
- Excellent knowledge of Microsoft Office Suite, including Microsoft TEAMS.
- Detail oriented, organized, and strong analytical skills.
- Strength in project management, problem solving, managing remote team members, prioritization and working with internal and external customers. Ability to demonstrate a sense of urgency. Thrives in a fun and fast paced work environment.
- Property management certifications in affordable housing (e.g. Housing Credit Certified Professional [HCCP] and Certified Professional Occupancy [CPO]), preferred. In lieu of certifications, years of experience and ability to obtain select certifications within the timeframe defined by the company will be considered.
- Embody the Company culture and Core Values every day.
WHY YOU WILL LOVE WORKING HERE
We offer a generous employee benefits and perks package that includes:
- Remote Work Opportunity
- Health Insurance
- Company-Paid Life Insurance
- Paid Time Off
- Paid Holidays
- 401(k) Retirement
- Charitable Giving
- Bonus Opportunity
We are an equal opportunity employer providing opportunity to all individuals regardless of race, color, religion, national origin, ancestry, sex, gender identity, sexual orientation, age, disability, genetic information, marital status, veteran status or any other status protected by the laws or regulations in the locations where we operate. All personnel actions including recruitment, employment, training, promotions, compensation, benefits, transfers, terminations, layoffs, company-sponsored education, social and recreational programs will continue to be administered in accordance with the principals of equal employment opportunity.
