What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites Grand Rapids?
About us
We are seeking a dedicated Front Desk Agent to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and creating a welcoming atmosphere.
**Responsibilities:**
- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct them appropriately
- Assist guests with inquiries and provide information about the hotel facilities and services
- Handle guest requests promptly and courteously
- Process reservations accurately
-Assist with Laundry
-Assist with Breakfast
- Maintain a tidy and organized front desk area
**Qualifications:**
- Previous experience in guest services or a similar role preferred
- Multilingual skills are a plus
- Knowledge of hotel management systems is advantageous
- Excellent phone etiquette and familiarity with phone systems
- Ability to handle guest relations effectively
- Strong communication skills, both verbal and written
- High school diploma or equivalent required
Join our team as a Front Desk Agent to be part of a dynamic hospitality environment where your customer service skills will shine!
Job Types: Full-time, Part-time
Pay: $14.00 - $16.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- 401(k)
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
- Weekends only
Work Location: In person
Salary : $14 - $16