What are the responsibilities and job description for the Front Desk Agent position at Fairfield Inn & Suites / TownePlace Suites?
The Front Desk Agent will accommodate guests of the hotel by performing sales and customer service functions related to guest registration, departures and revenue collection, in a manner that will ensure our guests receive a secure place to stay with friendly, attentive service. We are looking to hire a Full-Time (32 hours or more) Front Desk Agent for 3pm to 11pm. Occasional 3rd Shifts as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
·Recognizes and greets the guest upon entry into the lobby or on the telephone. Responds appropriately to information requests and complaints.
· Uses suggestive selling techniques to sell rooms, makes advance reservations and solicit franchise programs and memberships.
· Operates the front desk equipment such as switchboard (PBX), Property Management System (PMS), fire panel, Central Reservation System, copier, calculator, fax and printers.
· Check in guests and give courtesy call backs in a timely manner. (10- 15 minutes).
· Collects revenue from room rentals.
· Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines and reporting suspicious activity by guests or others.
· Completes paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports, etc.).
·Logs all reservation requests on the appropriate forms (stroke sheets, signature tracking, etc.).
· Maintains consistent communication with the housekeeping and engineering departments to advise of any room changes and/or conditions.
· Performs all other duties as assigned by Management.
Benefits
- Holiday Pay
- PTO
- Employee Hotel Discounts
- Insurance
Job Type: Full-time
Pay: $14.00 - $15.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $14 - $15