Director of Housekeeping

Company Description

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.

What Is In It For You

• Competitive salary and flexible benefit plans
• Opportunity to earn commissions
• Generous PTO allowances
• Employee rates at Accor properties in NCA region
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities
  
  

Job Description

The Director of Housekeeping is required to have a proven background in housekeeping with demonstrated ability to drive guest satisfaction, financial results and employee engagement. He/she must have the ability to motivate and lead a vibrant and diverse team while managing to the cleanliness and performance standards of the property.

What You Will Be Doing

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Implement and maintain cleanliness standards for all rooms, public areas and heart of house areas
• Assign the house daily and monitor the performance of colleagues
• Conduct daily inspections of all public areas in the Hotel, including guest rooms
• Review daily reports, arrival, VIP, group and communicate all special requirements and monitor execution
• Oversee colleague uniform program in its entirety, resolving issues as they arise
• Update all colleagues of any new standards and procedures set out by the hotel and the department
• Focus on development of colleagues and leaders through succession planning with hotel leadership
• Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews
• Oversee departmental hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives
• Ensure performance management principles are instituted and followed
• Work closely with the Director of Engineering to manage Preventative Maintenance and Deep Clean Programs
• Champion guest satisfaction results through the Trust You program and follow up within the department
• Conduct regular leadership and colleague briefings
• Interpret Colleague Engagement scores and create action plans with department
• Take an active role in the hotel sustainability committee and evaluate all duties for sustainable principles
• Consistently offers professional, engaging and friendly service
• Other duties as assigned
  
  

Qualifications

Your Skills and Qualifications Include:

• Minimum 2 years progressive Housekeeping or Rooms Management experience, preferably in a luxury property
• Computer literate in Microsoft Window applications required, and OPERA PMS advantageous
• University/College degree in a related discipline an asset
• Proven experience with collective bargaining agreements
• Hands on management style with ability to lead through example
• Strong organizational skills
• Excellent interpersonal skills, with great communication ability
  
  

Additional Information

Visa Requirements: Must have proof of valid U.S. work authorization.

Fairmont Pittsburgh, a 4 diamond LEED certified luxury hotel, is located at the heart of Pittsburgh's business, cultural and retail hub. Fairmont Pittsburgh offers superb and distinctive guest services and accommodations in a luxury setting.