What are the responsibilities and job description for the Bellperson position at FAIRMONT?
Job Description
A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bellperson with Fairmont Hotels & Resorts, your knowledge of the hotel and the professionalism you display will create a sense of welcome like no other.
What is in it for you :
Reporting to the Guest Services Manager, responsibilities and essential job functions include but are not limited to the following :
Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel
Consistently offer professional, friendly and engaging service
Ensure the timely and efficient transfer of luggage to and from the guest’s room
To ensure the guest is familiar with their room upon arrival ie. temperature control
Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Bell Captain
Follow department policies, procedures and service standards, including all safety policies
Other duties as assigned
Hourly Rate : $22.96 USD Gross per Hour
Your experience and skills include :
Previous customer related experience an asset
Excellent communication skills and a professional presentation
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively with fellow colleagues as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Physical Aspects of Position (include but are not limited to) :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling
Occasional ascending or descending ladders, stairs and ramps
Exposure to hot surfaces.
Last updated : 2024-09-24
Salary : $23