Department Services Representative

Fairview Lakes Medical Center provides award-winning care to the communities northeast of the Twin Cities. We are a Level IV trauma center, providing life-saving treatment to the seriously ill and injured 24 hours a day.

We offer complete care for your whole family. Specialty services are available on-site in heart care, cancer care, childbirth, orthopedics, pediatrics and more.

Position Details:

• FTE: 0.30 (3 days per 2-week pay period) Every Saturday and every other Tuesday 10:00am-6:30pm
• Shift: 10:00a-6:30p
• Shift Length: 8 hours 
• Weekend requirement: Every Saturday 7:30-4pm
• Location: Wyoming, MN

The Department Services Representative provides a positive, professional, knowledgeable and welcoming presence for all aspects of the department. This position provides expert support functions for all aspects of the department including: clerical services, managing patient records, customer interactions, maintaining professional and well equipped facility, scheduling and check in processes, direct customer support via phone, electronic communication, and in person. The imaging assistant understands and incorporates established HIPAA and ROI policies and procedures in all aspects of their accountabilities. 

Reception and Patient:

• Represents the department in a positive and professional manner
• Performs customer intake duties
• Answers inquiries according to department standards and takes concise and accurate phone messages
• Refers callers and visitors to appropriate individuals
• Schedule and checks in patients
• Communicates written and verbal information in a clear and concise manner
• Protects confidentiality of highly protected health information while working in a highly visible environment
• Orders and maintains office supplies
• Demonstrates the ability to perform multiple, simultaneous tasks in an environment faced with interruptions
• Maintains lobby appearance, customer equipment, and amenities
• Scan orders, reports and other information
• Prepares daily paperwork
• Review schedule and resolve conflicts and/or schedule changes

Film File Room:

• Maintain up to date knowledge and proficiency with all information technology and radiology technologies
• Burn CDs and maintains data on RIS
• Files and retrieves film jackets and digitize analog films
• Complete and organize law cases for release of information
• Organize, maintain and updates the file system
• Complete all computer functions in an efficient and correct manner
• Verify patient identification on cd/ films released
• Follow established policies and procedures for release of patient information
• Requests previous studies for comparison
• Uploads appropriate outside images to PACS
• Accurately perform all information management processes
• Respond to and complete all requests for information within established turnaround times
• Assist with orienting and training of new personnel

Equipment:

• Demonstrates proper technique in operating and maintaining all necessary equipment, Information Systems, phone systems, CD Burner, and office equipment
• Identify and actively perform problem solving processes for equipment to ensure all are in working order

Positively learns and adapts to new technology as it is introduced

Required:

• 1-3 years’ experience in a customer service field

Preferred:

• Radiology and computer experience and medical terminology preferred
• 3 years’ experience as a receptionist or scheduler in a health care related field