Lead Application Analyst

The Lead Application Analyst role will lead the technical aspects of the Cogito Analytics team responsible for configuring, documenting, testing, modifying and maintaining analytics assets related to the Epic Cogito suite of tools (Reporting Workbench, Radar Dashboards, SlicerDicer). Oversee the creation of system and operating documentation. Facilitate all issues that arise within the specific application area.  Provide leadership for a team whose job functions include configuring reports by translating the business requirements into report specifications, executing test plans for configuration testing and performs problem resolution.

• Lead the process to ensure team members configure code using specifications and design documentation in accordance with organizational standards, practices and methodologies. Participate in the continuous improvement of methodologies, practices and standards. Accountable for following and implementing Software Development Life Cycle (SDLC) methodology, ITIL and quality management framework for projects.
• Understands, tracks and focuses the team on key metrics that measure outcomes and proactively initiates and participates in: 1) Incident and Problem Management, 2) IT Service Request and Task Management, 3) Change Control Management and 4) Approved IT Project deliverables.
• Facilitate meetings between IT application teams and other IT departments regarding configuration issues and ensure issue resolution is completed and meets Fairview’s standards and business requirements.  Proactively communicate to leadership on status and issues
• Ensure appropriate unit testing of all code and programs prior to releasing them to the quality assurance team.  Lead the effort to resolve unit test issues and respond to all inquiries and issues in a timely manner. Provide implementation/production support as required.
• Maintain up-to-date application knowledge and understanding of how the business uses the applications in their workflows.  Partner with the business to gather requirements and goals to drive optimal solutions. Stay current with industry best practices.
• Evaluate, troubleshoot and lead root-cause analysis for production issues and system failures; determine corrective action and improvements to prevent recurrence.  Provide implementation/production support as required.
• Lead the implementation planning for application changes.  Support the end-user and technical operations staff as required by providing excellent customer service.  Lead the integration efforts of technology across IT teams. 
• Proactively provide leadership and make recommendations regarding assigned application(s) to ensure quality and minimize impact on other applications and business processes.  Partner closely with Enterprise Architecture.  Lead the resource capacity planning efforts across the team.
• Coach and mentor staff regarding technology, methodologies and standards. Proactively share knowledge and collaborate with IT teams to ensure quick and effective responses to customer needs. Maintain up-to-date business domain knowledge and technical skills in software development technologies and methodologies.
• Leads creation and implementation of improvements to achieve clinical, satisfaction and/or efficiency outcomes
• Leads ongoing operational system support. Directs resolution and/or resolves escalated issues. Interacts with vendors on problem determination, resolution, issue tracking, upgrades and fixes.
• Participates in after-hours support as determined by IT Leadership
• Patient Centered: Provide services centered on the needs and safety of our patients and families.
• Models Fairview Commitments and behaviors.

Organization Expectations, as applicable:

• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.

• Partners with patient care giver in care/decision making.
• Communicates in a respective manner.
• Ensures a safe, secure environment.
• Individualizes plan of care to meet patient needs.
• Modifies clinical interventions based on population served.
• Provides patient education based on as assessment of learning needs of patient/care giver.

• Fulfills all organizational requirements.
  • Completes all required learning relevant to the role
  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.

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• Fosters a culture of improvement, efficiency and innovative thinking.
• Performs other duties as assigned.

Required

Education

• Bachelor’s degree or combination of education and related work experience

Experience

• 7 years of IT application experience
• Solid understanding of the Software Development Life-Cycle (SDLC).
• Demonstrated working knowledge and expertise of healthcare processes and application system coordination.
• Demonstrated knowledge of database structure and working practice of reporting techniques and tools.
• Demonstrated skills in critical thinking, accountability, problem solving, organizational teamwork and customer service.
• Demonstrated leadership skills to make sound decisions, achieve results, motivate others and be adaptable to a changing environment.

License/Certification/Registration

• At least one current Epic certification.
• Other Epic certifications in core applications is required within six months of hire.

Preferred

Education

• Bachelor’s degree in IT field

Experience

• Experience within the Healthcare Industry
• Certifications and experience relative to the role (i.e. Report and/or dashboard creation, data visualization, SQL)

License/Certification/Registration

• Epic Certifications in Cogito, Reporting Workbench, Clarity, Caboodle
• Badges in Custom SlicerDicer, Cogito SQL

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