What are the responsibilities and job description for the Patient Services Coordinator position at Fairview Health Services?
Overview:
Demonstrates excellent customer service skills
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Ability to relate to all age levels
Preferred
Vocational/Technical Training
The Patient Services Coordinator (PSC) is responsible for scheduling and re-scheduling patients and may also serve as the primary receptionist for the department. This role creates the “first impression” guests (patients or visitors) through the check-in/-out process and scheduling process. This position interacts closely with patients and the multidisciplinary team in a highly organized and professional manner. Ensures an outstanding patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful and empathetic manner. The PSC also performs a variety of clerical functions.
FTE 0.01, Casual
As an academic health system with residency and fellowship programs and a rehab-focused clinical quality team, we have a collaborative culture that is centered on learning with an emphasis on evidence based, patient-centered care. Rehab’s continuing education program offers 40 continuing education courses per year at no cost to employees and further supports numerous external CE courses each year.
Responsibilities/Job Description:
Completes all scheduling and registration functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Adds pertinent information and documents into the patient record
Arrange for interpreter services when appropriate
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Knowledge of applicable equipment/processes
Ability to coordinate and document operational processes
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Demonstrates strong communication skills
Strong knowledge and familiarity with the Fairview system
Strong organizational and prioritization skills
Ability to prioritize competing activities
Qualifications:
Seeking strong interpersonal and phone skills, ideally a self-starter in fulfilling job duties.
Ability to relate to all age levels
Digital literacy
Customer service
Detail orientated
Flexibility
Organization skills
Scheduling
Secretarial
Preferred
Vocational/Technical Training
Clerical/scheduling experience
Medical office experience
Salary : $30,100 - $38,100
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