Scheduler - Lakes Oncology Clinic

M Health Fairview has an exciting opportunity for a Clinic Scheduler at the M Health Fairview Wyoming Lakes Infusion Clinic located in Wyoming, MN.

This is a 0.8 FTE (64 hours per two week pay period), benefits-eligible opening.

M Health Fairview offers a competitive benefits package including medical/dental, 401k/403b with employer match, tuition reimbursement, and PTO! For details, please visit our benefits page by clicking here.

Summary:

The Scheduler works in collaboration with assigned teams and leaders to coordinate and schedule services including but not limited to appointments, procedures and surgeries. The Scheduler collaborates with providers, clinic staff, schedulers, and other departments to ensure services are timed, coordinated, and sequenced appropriately and all associated activities are complete. The position provides clerical, computer and phone support to the department as well. Must have a working knowledge of medical and surgical terminology.

Job Expectations:

Serves as a single point of contact for coordinating appointments, procedures/surgeries, labs, imaging, or treatments.

Coordinates the flow and exchange of information related to scheduling services.

Accurately navigates and translates service protocols, tools, standard work, and information to ensure appropriate services are delivered.

Provides patients/caregivers with information and updates.

Maintains awareness of multiple competing situations needing attention and prioritizes to assure patient needs are met, while maintaining a pleasant, friendly demeanor.

Monitors, manage, and schedules/reschedules appointments from work queues or messages.

Identify potential issues that could complicate care (i.e. insurance issues, adherence concerns).

Registration and check-in procedures as needed

Transfers calls to appropriate locations as needed. Records messages and delivers them to the appropriate location based on patient/customer needs

Seeks out solutions to time conflicts directly through parties involved, and available resources

Customer Service

Collaborate with patients, caregivers, providers, schedulers, and other care team members to ensure:

Appointments, labs, imaging are prioritized and sequenced appropriately. Medical records (results, office notes, etc) are received on time and available to the provider/care team.

Prior authorization is completed, if needed.

Effectively communicates with customers (patients, caregivers, providers, care team members, outside health systems) in a professional and respectful manner.

Deliver a consistently high level of service and goes above and beyond to assist customers.

Provides patients with correct information related to their scheduled appointments, procedures, or tests, and in response to any associated questions they might have.

Partners with customers to resolve questions, and concerns.

Follows standard processes and workflows to ensure safety and reliability.

Communicates information and updates to providers, employees, and departments as appropriate.

Gather and document information to help facilitate communication between the patient/caregiver and care team.

Ensure messages are addressed within standard timeframes and escalate issues that need prompt attention.

Required

Experience:

One year of experience, in a healthcare setting/practice including the following:

• Completing scheduling and registration of appointments
• Providing administrative medical support
• Utilizing basic medical terminology
• Practicing good public relations, customer service, time management, prioritization, and patient communication skills.

Preferred

Education:

High School Grad/GED

Medical terminology training

Healthcare or business-related degree

Experience:

Three Years’ experience working in a healthcare setting utilizing Epic Health Records

Telephonic customer experience 

Proficient use of computer keyboarding and Microsoft office tools (Word, Excel, Outlook, Teams)

Other Skills We Desire:

• Excellent customer service, public relations and communication skills
• Ability to prioritize and work with a fluctuation in workload while working independently
• Ability to adapt to change and engage in ongoing process improvement
• Flexibility to work at other sites is encouraged

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.