Visit Faciliator-In Clinic

Want to bring your customer service skills to a growing specialty clinic?

We at Fairview Health Services are looking for an In Clinic Visit Facilitator to join the Neurosurgery Department on our Fairview Southdale Campus in Edina! This position is approved for 80 hours every two weeks and is benefit eligible! Some of the benefits we offer at Fairview include medical insurance - as low as $0, dental insurance - also a $0 option, PTO (24 days per year starting), and 403B with up to a 6% employer match; click here to learn more and get all the details.

This role may also travel to our other sites in Edina, Burnsville, Fridley, and Woodbury. When working at M Health Fairview, we want to support your growth, honor your strengths and empower you to make a difference in the lives of others. Did you know that we are the site of Minnesota’s first intra-operative MRI surgical suite, where an MRI scan can help guide surgeons & quickly check the results of a procedure. This team is special because we work as to diagnose & treat neurological diseases in adults & children associated with genetics, disease, or trauma.

This Visit Facilitator is responsible for supporting in person clinic visits; including communicating with patients prior to their visit and helping guide patients through the care experience. Visit facilitators capture pertinent medical information from the patient & details the information into the medical record. This role also helps ensure the exam rooms are stocked, equipment & supplies are available, assists with tasks that support the effectiveness & efficiency of the team. The Visit Facilitator may also assist in scheduling & coordinating appointments, preparing schedules and other delegated duties as assigned.

• Prepare patients for their appointments including: communicates with patients in advance of their scheduled appointment to ensure medical records are collected, received & available for visit
• Assist in the rooming process by collecting & detailing pertinent information: reason for their visit, medication review, vitals collection with automated vitals machine & health questionnaires
• Supports the patient connection with the provider for the visit & serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring after-visit summary is provided & patients are aware of recommendations for follow up. This may include assisting with scheduling & coordinating follow-up appointments.
• Communicates efficiently with patients, providers & care team, demonstrating professional emotional intelligence in person & with virtual technologies

Required

• At least 1-year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of: NA, EMT, or HUC program
• Experience with Medical terminology, Epic Health Records, Telephonic customer experience and has previously worked in a health-care setting

We find those that exceed in this position also exhibit these characteristics: High standard of creative prioritization skills and priority setting. Shown focus on customer service/patient service with every interaction. Excellent public relations and interpersonal/communication skills. Work as an effective team member to deliver outstanding care. Ability to use appropriate computer applications. Capable of working independently, demonstrate critical thinking skills. Ability to accept change and empower those around you to engage in ongoing process improvement. A solid understanding of Dignity, Integrity, Service, Compassion and Innovation.