Visit Facilitator - Mesaba Clinic

Overview

Fairview Range is looking for a Visit Facilitator to join our specialty care team at the Fairview Mesaba Clinic in Hibbing, MN. We provide high quality health care for the entire family from newborn to geriatric, with the full range of primary and specialty care services. With clinics located in Hibbing, Mountain Iron, and Nashwauk, we provide convenient and easy access to our care services. Through our relationship with M Health Fairview, your local primary care provider can extend direct access to the physician specialists and advanced services offered by University of Minnesota Physicians to you and your family.

The Visit Facilitator is responsible for supporting in person clinic visits, including capturing vital signs, performing standard rooming, and other duties as assigned during the patient visit. This role captures pertinent medical information from the patient and documents the information into the patient’s medical record. This position also helps to ensure the exam rooms are stocked, equipment and supplies are available and assists with tasks that support the effectiveness and efficiency of the team. This position will be primarily based in Hibbing, but may provide coverage in Nashwauk and Mountain Iron as needed. This position is part time, 32-59 hours per two weeks, 8-hour Day/Evening shifts and weekends as needed. This position will mainly work in ENT and help cover other surgical specialties such as OB and surgery. Fully benefit eligible!

Internal posting through 8/7/2023.

Fairview Range is an affiliate of M Health Fairview, a partnership of Fairview Health Services, the University of Minnesota, and M Physicians. Together, we offer access to breakthrough medical research and specialty expertise as part of a continuum of care that reaches all ages and health needs. The most comprehensive health care network in northeastern Minnesota, Fairview Range includes Fairview Range Medical Center, Fairview Mesaba Clinics (with locations in Hibbing, Nashwauk, and Mountain Iron), Fairview Range Home Care and Hospice, and Fairview Transportation Services.

About this facility:

• 60 service lines
• Primary care includes over 20 providers and more than 50 support staff that see patients in Hibbing, Mt. Iron, and Nashwauk.
• Care team includes Physicians, Advanced Practice Providers, RN Care Coordinators, RNs, LPNs, MAs, Patient Access Coordinators.
• Hospital-based clinic system

Responsibilities/Job Description

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit and applicable health questionnaires.
• Captures vital signs via automatic vital sign machine, gathers patient information via questionnaires and questions populated in patient health record, helping guide patients through the care experience.
• Performs EKGs and spirometry, and sets up sterile field for procedures.
• Prepare exam rooms and stock supplies.
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.

Qualifications

Required:

• High school diploma or equivalent.
• 1 year customer service experience.

Preferred:

• Successful completion of Nursing Assistant, Emergency Medical Technician, and/or Health Unit Coordinator program.
• Healthcare and customer service experience.