Team Lead/Supervisor (Flex Coach)

FAIT DISTRIBUTION SUMMARY

Fait Distribution is a family-owned and operated wholesale contact lens distributor and buying group. We pride ourselves in

projecting a professional image to our customers that is both confident and enthusiastic. Our commitment to exceeding

customer expectations and creating long lasting relationships is driven by our dedicated Associates. Being part of a family-

owned company like Fait Distribution is something special. We’re a close-knit company where Associates are valued and truly

drive and make an impact on our success. There are always exciting and new opportunities for you to advance your career and

grow within our company. At Fait Distribution you will find a supportive and fast-paced environment with a fun work culture.

We trust you will find employment here challenging, yet highly rewarding.

QUALIFICATIONS/ABILITIES:

• Availability to work Mon – Fri 9a – 9p, and occasional Saturdays.

• Employed by Fait for a minimum of 18 months is a plus.

• A High School Diploma or the equivalent in relevant work experience is preferred.

• Directly related Fulfillment Team Leader experience is a plus.

• Must be a true team player; personable, professional, flexible, have a high level of integrity.

• Ability to manage time through multi-tasking and managing several items at once. Must be flexible and work well under

pressure and easily adapt to change.

• Possess the strength and endurance to stand and walk for a full scheduled shift, and intermittently lift up to 50 lbs.

• Ability to connect with our Flex Associates in a way that will promote their success and identify their strengths

• Must have a valid driver’s license.

• Ability to conduct work in confined spaces.

• High level of patience, approach-ability, strong leadership and inter-personal skills.

• Strong written and verbal communications.

• High levels of personal accountability; an ability to be responsible for your own actions.

• Effectively and efficiently develop and direct Flex staff to complete expected departmental tasks.

• Ability to problem solve quickly.

RESPONSIBILITIES – HOW THIS POSITION SUPPORTS THE VISION include the following, but are not limited to:

• Support a team of up to 100 Flex Fulfillment Center Associates

• Coach and mentor team of Flex Associates including, completion of performance reviews, coaching sessions and

performance improvement plans (PIP’s).

• Advocate for Flex Associates and assist with their professional development

• Support our Flex Associates through regular touch basis, daily communication, and provide assistance when needed

• Manage to Company Standards including Units Picked per Hour, Picking Accuracy, Checking Accuracy, Attendance, etc.

• Display a positive, optimistic and up beat approach during interactions with Flex Staff

• Identify training opportunities for Flex Associates and develop plans to train our Flex Staff to drive growth and

engagement

• Assist in the training and development for our Flex Associates• Encourage Flex Associates and connect with them on a professional level to help them with their development

• Identify Strengths and Opportunities for each Flex Associate to promote their success and ability to reach goals

• Maintain daily responsibilities of Picking, Checking, Shipping, Inventory, etc. in parallel to supporting Flex Staff

• Greet Flex Associates at the beginning of their shift and inform them of daily goals and areas of focus

• Encourage Flex Staff to give their best efforts through the entirety of their shift and support them throughout it

• Ability to listen well to our Flex Associates and bring their suggestions/questions directly to your Team Lead

• Identify areas of interest and passion for our Flex Staff to truly understand what they are passionate about

• Maintain accurate work schedules for all direct reports, manage time off across your team, and approve time sheets.

• Proactively communicate changes to Flex schedules to Team Leads due to Flex Staff participating in school clubs, sports,

or other priorities

• Maintain organized and clean warehouse

• Ability to keep information strictly confidential and only shared with necessary Management and Human Resource

Associates.

• Assist in any task requested by either the direct Manager or any person in Management.

INDICATORS OF PERFORMANCE

• Team and Individual goals/metrics are achieved successfully and timely

• Positive perception of support from co-workers and team leaders.

• Harmony within the Distribution team.

• Remain proactive for all areas of responsibility to ensure effective and efficient outcomes.

IMPROVING THE SYSTEM

All Fait Associates are responsible for documenting and fixing problems within the system. In addition, this role is responsible

for improvement project participation, planning, communicating and implementing solutions where possible.

PERSONAL IMPROVEMENT

Fait will provide resources and support, relevant to the position, for education and training as needed. It is the Associate’s

responsibility to seek approval, schedule and participate in education and/or training that will prepare him/her for present

and future needs. A post training recap may be required.