What are the responsibilities and job description for the Front Desk Specialist Bilingual position at Family & Children's Services Career Page?
Family & Children’s Services, Oklahoma’s leading community mental health center, is seeking a personable and highly organized Front Desk Specialist to join our fast paced environment. The ideal candidate will have a proven track record of good attendance and experience providing front desk support, including telephone operations, general front desk duties, and client and public engagement, while delivering exceptional customer service.
A high school diploma or equivalent is required, preferably with coursework in office administration, typing, and computer software. At least one year of experience in a medical office or healthcare setting, with direct patient care or interaction within the last three years is preferred. Candidates must have a typing proficiency of at least 30 WPM, strong computer skills, and the ability to manage a multi-line telephone system and other communication technologies. Excellent organizational and listening skills are essential, as well as the ability to work effectively in a fast-paced environment with employees and clients, including those under stressful situations, such as individuals who are agitated, mentally ill, or abusing substances. Maintaining professionalism, confidentiality, and strong working relationships with colleagues is critical for success in this role. If you thrive in a busy and dynamic setting and are committed to making a difference, we encourage you to apply.