What are the responsibilities and job description for the Bilingual Family Support Coordinator (English/Cantonese) (San Francisco, CA) position at Family Connection Center?
Job Title: Bilingual Family Support Coordinator (English/Cantonese)
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $30-$32 hourly DOE and credentials, plus an excellent benefits package
Classification: Non-exempt, full-time position, 37.5 hours/week
Schedule: Monday-Friday with occasional weekends
Date: May 9, 2025
To Apply: Review the full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.)
Benefits Package
Position Overview
In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs, focusing on Cantonese and English-speaking families.
About Family Connections Centers
Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.
Essential Responsibilities
Qualifications / Requirements
Skills and Knowledge:
Work Environment:
This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
COVID-19 Vaccination Requirements:
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
Reports To: Family Support Manager (or designee)
Location: San Francisco
Compensation: $30-$32 hourly DOE and credentials, plus an excellent benefits package
Classification: Non-exempt, full-time position, 37.5 hours/week
Schedule: Monday-Friday with occasional weekends
Date: May 9, 2025
To Apply: Review the full posting. If you match our qualifications and interests, please click "apply now" to submit your cover letter and resume. (An account creation is not required.)
Benefits Package
- 100% employer-paid Kaiser Platinum Medical Plan, Vision, Dental, Acupuncture, & Chiropractic
- Pays 50% of eligible employee’s children/dependent premium cost
- Vacation accrual starts at up to 10 days year one, up to 15 days year two, up to 25 days year six
- 15 holidays paid time-off including winter week holiday break
- Paid sick leave, bereavement, jury duty, and time off to vote
- 403(b) retirement plan with up to 3% employer contribution
- Professional development
- PLUS: Medical Flexible Spending Account, Employee Assistance Program, staff appreciation, team building events, and a great work environment
Position Overview
In accordance with Family Connections’ mission and standards, the Bilingual Family Support Coordinator works in partnership with parents/caregivers, staff, and community agencies to build collaborative relationships. This position provides programs that support families as they identify and meet their own goals and nurture the development of their children in the context of their family and culture. The position will support the coordination of programs, focusing on Cantonese and English-speaking families.
About Family Connections Centers
Family Connections Centers (FCC) provides community-driven, multilingual education and support programs to help children and families thrive. We envision and work toward a connected, equitable community where every child and family has access to the education and resources they need to succeed. Visit fccenters.org to learn more.
Essential Responsibilities
- Plan and implement family support programs in accordance with the work plan and goals, including parent/caregiver workshops, community events, information and referrals (I&R), and caregiver support groups
- Facilitate parent/caregiver support groups, parent advisory board, and workshops, including organizing guest speakers
- Provide and facilitate family advocacy, case management, I&R
- Support with food and diaper distribution programs
- Provide translation of intake forms, announcements, and communication between families and staff
- Conduct outreach at public and private organizations and events and collaborate on marketing materials
- Facilitate surveys and evaluations of family support programs and work with colleagues to monitor progress for grant proposals and reports
- Establish and maintain strong partnerships with community partners and other family resource centers
- Attend staff meetings, in-service trainings, professional development workshops, meetings with Family Connections’ HR consultant, and any relevant meetings, trainings, and workshops as needed
- Keen sense for safety, security, and ergonomics
- Perform other duties as needed or requested by the supervisor
Qualifications / Requirements
- Bachelor’s Degree in Social Work, Human Services, Family Services, Early Childhood Education, Counselling, or related field; degree can be substituted with additional years of relevant professional experience
- Bilingual in Cantonese/English
- 2 years of experience working in children and family services
- Excellent interpersonal skills with the ability to build positive relationships and collaborate effectively with team members, partners, participants, staff, and volunteers
- Strong organizational and administrative skills, including familiarity with Microsoft Office and working knowledge of databases
- Able to handle multiple tasks, great problem-solving and mediation skills, and commitment to FCC’s mission
Skills and Knowledge:
- Demonstrated cultural sensitivity, experience working effectively in diverse communities of staff and participants, and knowledge of San Francisco’s diverse community and learning styles.
- Professional ethics of confidentiality, discretion, and good judgment
- Strong critical thinking, flexibility, resourcefulness, attention to detail, and decision-making
- Ability to speak in group settings, provide feedback, and share ideas
- Stay updated on CPR/First Aid, Mandated Reporter, Pesticide training, Workplace Harassment, Workplace Violence, and required vaccinations
- Livescan clearance and physical health/TB clearance are required to be maintained throughout employment
Work Environment:
This position operates in a professional office environment with Pre-K and Afterschool Programs on site. Work scheduled weekdays, Monday-Friday, with occasional evening/weekend work to support community events. This role routinely uses standard office equipment such as computers, phones, fax machines, photocopiers, and filing cabinets.
Physical Demands
While performing the duties of this job, the employee is regularly required to talk, hear, walk, stand, bend, kneel, and crouch. The employee must lift and/or move items over 25 pounds and on occasion may require lifting/carrying a child or object up to 50 pounds. This job requires extended periods of time at a computer. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
COVID-19 Vaccination Requirements:
All employees are expected to be fully vaccinated, which includes current/available booster shots based on CDC recommendations. Any candidate unable to be vaccinated due to a sincerely held religious belief or a medical condition will be engaged to determine if a reasonable accommodation can be provided.
Family Connections Centers is an equal-opportunity employer that values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will be considered for employment.
Department: Family Support Department
This is a full-time non-exempt position
Salary : $30 - $32
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