What are the responsibilities and job description for the Medical Assistant I position at Family First Health?
Job Details
Job Location
COLUMBIA MEDICAL - COLUMBIA, PA
Position Type
Full Time
Description
Family First Health is seeking a Bilingual Medical Receptionist-Medical Assistant for our Columbia location. We are looking for an individual who is bilingual and proficient in speaking both Spanish and English. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Medical Receptionist-Medical Assistant at Family First Health, candidates should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.
This position is more than just a job, it’s an opportunity to learn and grow with a terrific medical team. We’re dedicated to offering trustworthy medical services and care. The Medical Assistant position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.
Essential Duties And Responsibilities
MEDICAL ASSISTANT:
Job Location
COLUMBIA MEDICAL - COLUMBIA, PA
Position Type
Full Time
Description
Family First Health is seeking a Bilingual Medical Receptionist-Medical Assistant for our Columbia location. We are looking for an individual who is bilingual and proficient in speaking both Spanish and English. Candidates should have a working knowledge of medical terminology and be computer proficient or have the ability to learn. As a Medical Receptionist-Medical Assistant at Family First Health, candidates should have a positive and outgoing personality with excellent customer service skills and strong organizational skills.
This position is more than just a job, it’s an opportunity to learn and grow with a terrific medical team. We’re dedicated to offering trustworthy medical services and care. The Medical Assistant position will play a large role in that. If this sounds a like a good fit, we would love to hear from you.
Essential Duties And Responsibilities
MEDICAL ASSISTANT:
- Collaborates with other Patient Care Team Members for clinical direction and assistance in accordance with FFH established procedures.
- Reviews and identifies patient medical information to determine wellness needs to enhance the provider’s ability to administer comprehensive care, in accordance with the guidelines for the planned patient care initiative.
- In regard to patient care during a visit:
- Accurately obtains and electronically records all vital information, medication request, allergies and chief complaint, etc., following the rooming of a patient for a patient visit.
- Prepares exam room and patient for specific visit type, ensuring that the provider is able to conduct the visit immediately upon entry to the room.
- Ability to perform all orders/instructions as recorded and requested by the provider, in a timely manner. Clearly documents all aspects of patient care in the appropriate chart and/or log using accurate medical terminology and spelling.
- Accurately prepares and administers medications including insulin, injections and immunizations with peer-checking technique as per standing and/or provider order.
- Collects, labels and documents samples for laboratory testing following proper laboratory protocol and procedure.
- Provides educational material to patient to ensure patient understanding of the illness or treatment plan.
- Follows HIPAA procedures to maintain patient confidentiality and verifies the identity of patients through “active” technique.
- In regard to vaccines:
- Demonstrates proper handling, storage and maintenance of vaccines.
- Documents vaccines accurately at all points of record keeping, including reconciliation in electronic record.
- Responsible for vaccine cold chain to include handling of vaccines.
- Communicates effectively and respectfully with the healthcare team, peers, patients, and families to ensure excellent service and best course of care.
- Supports healthcare team at other sites by reporting to work as needed at the various sites.
- Completes comprehensive incident and patient complaint reports, following FFH policy, as needed.
- Performs nurse visits in compliance with FFH defined policy.
- Maintains proper medical supply inventory in exam rooms, lab and clinical area.
- Performs opening and closing Lab procedures.
- Collaborates with supervisor to identify areas needing improvement to include problem resolution.
- In regard to triage and referral functions for patients:
- Retrieves documents and responds to patient messages from voice mails.
- Follows clinical algorithms to determine appropriate response under the supervision of Licensed staff.
- Assists patients/staff in determining urgency and level of care under the supervision of Licensed staff.
- Schedules and arranges appointments for patients upon hospital discharge and pre-operatory physicals.
- Licensed staff will process prescription requests per standard order policy.
- Sorts and separates urgent from non-urgent labs, x-rays and other test results/clinical documents within the clinical inbox. Follows up with providers on urgent results.
- Discusses patient clinical information with providers to determine the best course of care.
- Maintains medication logs as needed within the electronic health record under the supervision of licensed staff.
- Completes prior authorization forms for patient referrals and medications.
- Schedule referral appointments within a prescribed network for patients based on the insurance carrier.
- Coordinates pre-authorizations with the insurance carriers for out of network services and diagnostic studies.
- Consults with providers in order to provide required information to the appropriate referral offices
- Contacts patients with referral appointment information when appointment not scheduled at the time of visit
- Documents completed referral as required within the electronic health record
- Assist organization with meeting requirements to meet meaningful use and patient centered medical home certification.
- Performs all other duties as assigned.
- Greets and registers patients collecting, within Athenahealth, accurate demographic, insurance information, and first time Self
- Declare for the reduced fee program in accordance with established policies and procedures.
- Assists patients by delivering excellent customer service while ensuring problem resolution.
- Schedules patient appointments within established scheduling guidelines.
- Staffs the front desk and works with other staff to ensure full coverage of all responsibilities.
- Answers telephones, routes callers, takes messages, and provides routine information to callers.
- Performs various tasks related to end of day and reconciliation of cash drawers.
- Maximizes collections at time of service to patients.
- Researches billing related questions and problems for patients, with assistance of the billing department.
- Demonstrates a working knowledge of health insurances and payor types.
- Processes and classifies documents in the clinical inbox in athenahealth.
- Schedules and reschedules appointments in the workflow dashboard in athenahealth, following established scheduling guidelines
- Processes forms and documents received from patients within a timely manner.
- Complies with all HIPAA rules and regulations.
- Documents patient complaints and incidents as necessary.
- Attends and actively participates in departmental/organizational meetings as required.
- Performs all other duties as assigned.
- Successful completion of a Medical Assistant program.
- Current CPR and Narcan certification.
- Knowledge of computer software applications (Microsoft Office Applications, others)
- Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
- Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary, and make changes accurately
- Excellent customer service skills
- Skill in operating office equipment
- Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
- Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
- Ability to work independently and within a multidisciplinary team
- Ability to work in, and respond appropriately to a demanding environment including crisis situations
- Ability to appropriately handle sensitive and confidential information
- Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
- Ability to work efficiently and accurately with strong attention to detail
- Ability to sort and file materials correctly by alphabetic or numeric systems
- Ability to establish and maintain effective working relationships with patients, employees, volunteers, and the public
- Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
- Ability to adhere to all Family First Health’s policies, processes, and procedures, especially, Code of Conduct, Workplace Conduct, and the Remote/Telework Policy if indicated eligible to work remotely or telework.
- Ability to articulate and advocate Family First Health’s mission and values
- Ability to maintain required clearances and licensure.
- 3 Weeks of Paid Vacation per year
- 6 Days Paid Sick Leave Time per year
- 4 Personal Days per year
- No Late Evenings or Weekend Hours
- Paid Time Off on Holidays
- Health, Dental, & Vision Insurance Plans
- Short/Long Term Disability and Life Insurance
- 403(b) Retirement Plan
- Tuition Reimbursement Opportunities
- Attention to work-life balance
- Opportunity for growth and advancement
- And More!