TBC Community Health Worker II

PRIMARY ACCOUNTABILITY:  Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by the supervisor.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Interprets for patients who prefer communication in Spanish, and assists the patient to communicate with the behavioral health specialists, primary care providers, and other FHC staff during the patient visit
2. Coordinates and assures access to identified areas of care necessary for improved patient health
   1. Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations for urgent needs
   2. Assists patients with coverage by providing access to insurance enrollment assistance
3. Communicates health information to patients, support staff, and team members
   1. Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR)
   2. Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR
   3. Assists care team with patient education and support groups
   4. Participates in co-visits with providers under provider direction and conforming to approved patient education curriculum
   5. Monitors and processes voicemail, EHR messaging and email in a timely manner
4. Assists PCPs/  BH Specialists with patient visits
   1. Escorts patients to consult rooms
   2. Obtains and documents all vital signs 
   3. Administers SBIRT and other relevant screeners
   4. Collects and enters screener results and meaningful use data into HER
   5. Conducts “Fond Farewell” visits with patient to assure that all possible tasks are completed the day of visit as the patient exits
   6. Schedules “Next step” encounters or ticklers

PROFESSIONAL & TECHNICAL KNOWLEDGE

Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program.  Bilingual English/Spanish communication, written and verbal required.

TECHNICAL SKILLS

1. Current MA-R (Internal transfer) or obtained within 60 days on the job
2. Experience interpreting for patients who have co-occurring mental health, substance abuse, and physical health problems. 
3. Experience with interpreting for behavioral health workers during brief, structured counseling techniques such as motivational interviewing. 
4. Requires a high level of professionalism and patient confidentiality.
5. Experience working with underserved, transient populations
6. Fully functional in use of the Electronic Health Records (EHR) program

1. Ability to prepare basic correspondence and simple reports using computer

1. Ability to create, send and manage email
2. Ability to access web-based applications and other computer programs including telehealth

WORK ENVIRONMENT

Work is performed in an ambulatory care setting, which may include the requirement of working at other sites. Must have reliable transportation and provide documentation of auto insurance and valid driver’s license as required.