What are the responsibilities and job description for the CASE MANAGER position at Family Services Association?
Case Manager
Job Summary
Responsibilities of the case manager include such practices as enrolling clients into the program, assessing needs, developing care plans as applicable, coordinating services, and providing follow-up and reassessment, as required. Entering client into the respective County database program and appropriate FSA client tracking documents. Participation in program outreach events, and other community networking as assigned.
Essential Duties: Specific duties and responsibilities may include, but are not limited to the following:
- Manages a case load of senior homebound clients.
- Conducts written, in-home and phone assessments of clients in compliance with program requirements as assigned by Program supervisor.
- Confidentiality maintains client documentation, charts, data and program reports in compliance with program requirements and HIPPA guidelines.
- Provides and may coordinate resources and referrals for clients as needed.
- Assist office personnel in the input of client data into County database systems and FSA program tracking logs.
- Reports all suspicions of elder abuse or neglect immediately to supervisor and assists with the reporting process.
- Assist in Continuous Quality Improvement (CQI) process as needed to improve department and Agency success.
- Attend community events and participate in Agency/program outreach activities
- Punctual and regular attendance.
- Other duties as assigned.
CDA (California Department of Aging) Definition of Case Management
Assistance either in the form of access coordination in circumstances where the older person is experiencing diminished functioning capacities, personal conditions or other characteristics which require the provision of services by formal service providers or family caregivers.
Activities of case management include such practices as assessing needs, developing care plans, authorizing and coordinating services among providers, and providing follow-up and reassessment, as required. (NO CHANGE – JULY 2018)
Report to: Program Supervisor or Program Lead
Minimum Qualifications:
- Bachelor degree in Social Services preferred or equivalent work experience in a social service field
- One (1) year experience in a social service setting preferred
- Bi-Lingual (Spanish speaking, writing) candidate preferred
- Background Fingerprint Clearance (Live SCAN)
- Drug Test Clearance
- Availability to work on weekends as need
- The ability to read and write English and to communicate at the level required for successful job performance.
Licenses & Certifications:
- Valid and Current CA Driver License and Proof of Automobile Insurance
- CPR and First Aide.
Physical & Mental Demands:
- Ability to lift and carry up to 30 lbs. at least a distance of (10) feet safely
- Work in a fast pace environment.
- Ability to multi-task and manage multiple priorities
- Ability to deal with the public in a professional manner.
- Ability to work with a diverse client population and Agency workforce in a professional and respectful manner
