Billing Liaison

Billing Specialist - Full-Time 35 hours per week - $19.23 per hour

Job Summary

This position is responsible for interfacing with clients and payer sources with respect to client responsibilities. Other functions include acting as a liaison between the billing department and clients.

Job Responsibilities

• Serve as critical point of communication for clients with respect to all client responsibility and billing related information.
• Function as liaison between Billing Department, Office Coordinators, and Office Specialist with regards to client responsibilities.
• Maintain fluid communication with and provide timely updates to Billing Department.
• Obtains pre-registration forms prior to intake appointments and ensures all pertinent authorizations and client responsibility information is obtained.
• Conducts reminder calls prior to client intake appointments.
• Completes Financial Data Sheet, reviews with clients, and communicates information to Billing Department.  Information to include, but not limited to co-pays, deductibles, fee schedules, policies.
• Ensures all appropriate documentation, releases, and/or acknowledgements are obtained, completed, and signed by clients, and forwarded to Billing Department.
• Assigns uninsured clients sliding scale fees, reviewing, and documenting proof of income.
• Record information in electronic medical record system as required.
• Track client account balances and collections on past due accounts. Create payment plans with clients as appropriate.
• Demonstrate increased revenue generation through outreach and account management.
• Assists with the other duties as assigned by supervisor.
• Does related work as required.

Full performance knowledge, skills, and abilities

• Thorough knowledge of insurance billing and collection procedures.
• Good knowledge of Medicaid, Medicare, and insurance/managed care companies’ procedural requirements.
• Ability to understand and interpret a variety of health insurance plans and coverage provided by insurance companies.
• Good knowledge of office terminology, procedures, and equipment.
• Ability to learn and use an electronic medical record system.
• Ability to exercise sound judgement in tracking sources of errors and in using established guidelines to determine necessary corrective action.
• Excellent time management skills and ability to multi-task.
• Ability to develop and maintain collaborative and supportive working relationships with all members of the clinical and clerical staff.
• Actively support program goals and system improvements/changes.
• Ability to communicate effectively, both orally and in writing.
• Strong diligence and accuracy in work.
• Physical condition commensurate with the demands to the position.

Requirements:

• Graduation from a regionally accredited or New York State registered college or university with a bachelor’s degree in Business Administration, Accounting, or a closely related field AND one (1) year of clerical or technical work experience in maintaining financial records which shall have involved billing and/or collection work.

OR:                

• Graduation from a regionally accredited or New York State registered college or university with an associate degree in Business Administration.  Accounting or a closely related field AND two (2) years of clerical or technical work experience in maintaining financial records which shall have involved billing and/or collection work.

OR:                  

• Graduation from high school or possession of a high school equivalency diploma AND five (5) years of clerical or technical work experience in maintaining financial records which shall have involved billing and/or collection work.

Physical Demands

Frequent – standing, walking, sitting, balance, speaking, hearing.

Occasional - reaching, stooping, kneeling, crouching, or crawling.

Work Environment – Majority of time is office setting, occasionally on clinical units

Our Agency Values 

Integrity - Being honest and trustworthy 

Compassion – Extending empathy and understanding to others 

Hope - Believing in the strength of the human spirit and heart, to emerge and thrive in the face of challenge 

Diversity – Promoting a vision of community comprised of wide-ranging assets 

Respect - Treating all individuals with dignity and without judgement 

Community - Recognizing and reinforcing the importance of our world as being comprised of people of differing strengths and perspectives  

Justice – Promoting social and economic equity and fairness  

Quality – Striving for excellence in every aspect of our work 

Benefits

• Medical, dental and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Generous paid vacation, holiday, sick and personal time package (2 weeks’ vacation to start, thirteen (13) paid holidays per year, twelve (12) sick days per year and 4 personal days per year).
• Group term life and long-term disability insurance.
• Supplemental life insurance & accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Access to Family Services’ Compassionate Leave Program where employees can donate/receive unused time off.

#INDAD

We are an equal opportunity employer and our goal is to be a diverse workforce representative of the community we serve. Family Services follows federal, state and local laws prohibiting discrimination in hiring and employment. We do not discriminate against employees or applicants in violation of those laws.

Salary : $0