ATM-Debit Card Specialist 2

Job Summary

The ATM-Debit Card Specialist 2 is responsible for performing operational support duties of the ATM-Debit Card Department. Assists ATM-Debit Card Management as directed; performs account reconciliation duties; monitors ATM status and currency usage, strong communication and problem solving skills. Performs a variety of daily tasks included but not limited to; prepares and reviews reports, prepares correspondence; participates in special department projects.

Essential Duties

• Must be familiar with ATM and Debit Card State and Federal regulations, Card Association and Network Rules & Regulations, Department Policies and Procedures.
• Maintains knowledge of client privacy.
• Processes maintenance accurately and efficiently.
• Performs client-related duties, including but not limited to the following:

o Processes requests for new Debit Cards to be sent to the vendor.

o Processes requests to close or block Debit card accounts.

o Processes requests for daily Debit Card ATM & Point of Sale limit changes.

o Adding or deleting cardholder’s accounts to the Debit cards.

o Prepares, reviews and processes BOSS Referrals and Service Events for completeness and within the established service levels.

o Maintains monthly reports and inputs data.

• Monitors systems to ensure all ATM’s are online and functioning properly. Ensure DES Keys are downloaded when needed to avoid any delays.

o Corrects any errors on the ATM system when appropriate.

o Places a service call on ATM’s with vendors with follow-ups as needed.

• Daily reconciliation of all reports, including but not limited to:

o Daily Debit Card Settlement

o Daily Debit Card GL Settlement

o Daily Branch reports.

o STAR Settlement account.

o Relied upon to research in-depth when not in balance, locate and/or escalate when needed.

o Research all Branch ATM differences and process accordingly.

• Monitor phone calls and the ATM-Debit Card Department email box to ensure all requests are processed within the stated service levels.
• Possess in-depth knowledge of the Instant Issue Debit Card System including but limited to:

o Ability to assist Branches with difficult issues

o Research and process Branch stated differences

o Ability to monitor Branch queues and assist with correcting errors.

o Ability to walk a Branch through cleaning a printer when needed.

o Provide accurate guidance to Branches on proper printer maintenance.

o Sending supplies when needed to the Branches and understanding when stock needs to be reordered.

• Possess in-depth knowledge of the Debit Card Management and Servicing applications.
• Be able to differentiate critical vs noncritical issues – escalate to Management when needed.
• Ability to work independently on projects, meeting time deadlines.
• Assist with learning new applications and writing/reviewing new procedures.
• Minimal guidance needed with verbal and written communications, internally and externally.
• Ability to make well rounded recommendations to resolve current/future issues/occurrences.
• Ability to provide basic cross training in departmental responsibilities.
• Possess knowledge to facilitate mentoring of new employees in basic and critical department responsibilities.
• Possess a strong familiarity with the use of the telephone system, department computer applications and devices with little to no assistance.
• Demonstrates strong client service skills when handling difficult matters, consistently uses the client’s name and resolves problems efficiently.
• Demonstrates and sustains job interest, dedication and willingness to extend themselves to complete assign tasks.
• Must be multi-tasked oriented.

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned.

Non-Essential Duties

• File Maintenance

Required Knowledge

• Bank Secrecy Act
• USA Patriot Act
• Privacy Laws
• ATM Operations
• Debit Card Operations

Additional Knowledge

• Basic system familiarity – Jack Henry (Silverlake), Debit Card Instant Issue, CRM, STAR Network, MasterCard Rules & Regulations

Basic Knowledge, Skills and Abilities

• Clear understanding of the English Language (Spoken & Written)
• Basic Mathematics Skills
• Client Service Skills
• Telephone Skills
• Critical Thinking, Judgment & Problem Solving Skills
• Ability to actively listen & learn.
• Ability to respectfully communicate with supervisors and co-workers
• Ability to effectively deal with unpleasant, angry or discourteous people
• Proficient in Microsoft Excel, Word, Outlook.

Equipment Operated

• Telephone
• Desk Top Computers
• Standard Office Equipment (copiers, fax machines)

Physical Requirements & Work Environment

• Requires sitting for prolong period of time
• Requires lifting up 25 lb.
• Office setting w/controlled temperature

Education and Experience

• Must have 12 months’ work experience as an ATM-Debit Card Specialist 1
• Most recent Annual Reviews meet or exceed expectations in all areas of work performance.
• Preferred candidate should have 3-5 years of banking experience.

As a part of the Bank’s internal control systems, employees holding sensitive positions are required to be absent from their duties for a minimum of two consecutive weeks each year. This position has been deemed to meet the test for a sensitive position, and therefore you will be required to meet the minimum absence requirement each and every year.

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/or management.

Farmers and Merchants Bank of Long Beach reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.