What are the responsibilities and job description for the Farmers Insurance Customer Service Representative position at Farmers Insurance Mile High District?
We're looking for a driven and personable Customer Service Representative to join our growing team of insurance professionals serving the Denver metro area. In this role, you'll do more than just support existing clients—you'll actively contribute to the agency's growth by identifying sales opportunities, cross-selling products, and asking for referrals. This is the perfect role for someone who enjoys building relationships and has a natural instinct for sales and service.
Key Responsibilities
Key Responsibilities
- Deliver exceptional customer service through phone, email, and in-person interactions
- Assist clients with policy questions, billing, coverage changes, and account updates
- Proactively identify customer needs and confidently recommend additional insurance products (cross-sell)
- Ask satisfied clients for referrals and help generate new business opportunities
- Process policy renewals and ensure all documentation is accurate and complete
- Collaborate with team members to resolve complex service or coverage issues
- Stay up-to-date on Farmers Insurance products, underwriting guidelines, and compliance policies
- Base pay plus bonus opportunities tied to sales and retention performance
- Marketing tools, CRM access, and lead generation support
- Ongoing training, coaching, and mentorship from experienced district and agency leadership
- Clear career path and growth opportunities within the Farmers Insurance network
- Willingness to obtain a Property & Casualty license (study materials provided by Farmers at no cost)
- 1-2 years of prior insurance industry experience preferred - but not required
- High school diploma or equivalent required
- Strong interpersonal and communication skills (handling 50-100) calls daily
- Organized, detail-oriented, and comfortable handling multiple priorities
- Familiar with basic Microsoft computer applications and data entry
- Bilingual (Spanish/English) highly encouraged to apply
- Paid training and support to obtain necessary insurance licenses
- Career advancement opportunities within the district and toward Agency Ownership
- Paid Time Off (PTO)
- Consistent Monday-Friday schedule (no weekends)
- Hybrid work flexibility available after tenure is established
- Health, Vision, and Dental benefits (availability varies by agency)
- Positive, collaborative, and growth-minded work environment
Salary : $40,000 - $60,000