What are the responsibilities and job description for the Licensed CSR position at Farmers Insurance?
About us
Farmers Insurance is an INSURANCE office located in Hot Springs Village, AR. We are professional and a leader in both the Village area plus the state.
Our work environment includes:
- Modern office setting
- Growth opportunities
- Located at the West Gate behind Sonic Drive in
**Job Summary:**
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to clients.
**Duties:**
- Answer incoming customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional manner
- Process orders, returns, and exchanges
- Provide information about products and services
- Maintain customer records and update account information
- Collaborate with sales and marketing teams to ensure customer satisfaction
**Requirements:**
- Excellent communication skills, both verbal and written
- Proficiency in Spanish is a plus
- Ability to negotiate and resolve conflicts effectively
- Experience in sales administration or telemarketing is advantageous
- Bilingual or multilingual capabilities are beneficial
This position offers opportunities for career growth and development. If you are a motivated individual with a passion for delivering top-notch customer service, we encourage you to apply.
Job Type: Part-time
Pay: $12.52 - $12.87 per hour
Expected hours: 12 – 32 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
Supplemental pay types:
- Bonus opportunities
- Commission pay
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
Salary : $13 - $13