What are the responsibilities and job description for the Customer Service and Sales Representative position at Farmers - Shea Garrison Insurance Agency?
Job Description
Our highly motivated, team oriented office is expanding and we are looking to hire the right individual to join our OUTSTANDING Customer Service & Sales team. We want motivated and determined job seekers to APPLY TODAY. We are currently seeking to fulfill a full-time position. Our Customer Service and Sales Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. As a Customer Service and Sales Representative, you will also be expected to sell policies as well. You will help individuals, families, and small businesses secure their tomorrows.
Benefits
Base Salary with Commissions
Life Insurance
Paid Holidays
Bonus Opportunities
Paid Sick days
Weekends Off
Responsibilities
- Meet new business production goals and objectives as established.
- Develop insurance quotes, makes sales presentations, and closes sales.
- Process customer policy change requests.
- Handle all incoming claim calls from customers.
- Complete Evidence of Insurance requests.
- Immediately greet all customers, entering the office, in a friendly and helpful manner.
- Take premium payments from customers.
- Ask each customer for referrals and explain our referral program.
- Treat each customer contact as a cross and up-sell opportunity including financial products.
- Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
- Return all phone messages promptly.
- Prospecting and generating new business through leads & referral sources.
- Provide exceptional customer service.
- Be outstanding at relationship building.
Requirements
- Be able to obtain or currently possess a Property & Casualty insurance license.
- Be able to obtain or currently possess a Life & Health insurance license.
- Ability to obtain or possess an active Life & Health Insurance license.
- Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
- Possess an upbeat, positive and enthusiastic attitude.
- Be a great self-starter with a sense of urgency.
- Proficiency to multi-task, follow-thru and follow-up.
- Excellent Communication/interpersonal skills.
- Professional phone etiquette.
- Excellent Spelling and Grammar skills.
- Great Customer Service Skills.
- Problem-Solving Capabilities.
- Works well with other employees and is a team player with a positive attitude.
Salary : $25,000 - $40,000