What are the responsibilities and job description for the Customer Service Representative position at Farmers Trust & Savings Bank?
## Job Summary
We are seeking a Customer Service Representative to join our team. This position provides an opportunity to utilize existing abilities and develop new skills in a fast-paced changing environment. Greets and welcomes customers into the Bank and provides friendly, helpful service that promotes Farmers Trust & Savings Bank's committment to service. Accurately and efficiently processes a variety of customer service and internal operations related duties.
## Duties
- Process routine customer financial inquiries, transactions and service requests
- Handle inbound and outbound customer calls with professionalism and courtesy
- Provide accurate information about products or services
- Perform data entry tasks accurately and efficiently
- Maintain customer records and update information
- Perform general accounting functions
## Skills
- Strong customer service skills with excellent phone etiquette
- Ability to analyze customer inquiries and provide appropriate solutions
- Proficient in data entry with high accuracy
- Effective verbal and written communication skills
Join our team as a Customer Service Representative to showcase your skills, customer service expertise, and analytical abilities while providing top-notch support to our valued customers.
Job Type: Full-time
Pay: From $18.10 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Williamsburg, IA 52361 (Preferred)
Work Location: In person
Salary : $18