Reservations Sales Manager

Fast Mold Testing is a US based company revolutionizing the $5B annual mold inspection, testing, and remediation industry. We are seeking an experience reservations sales manager to join our team.

This position plays a critical role in supporting our day-to-day North American operations and ensuring an excellent experience for our customers and partners as we grow.

You will start in this role fully-remote performing associate level tasks under the guidance of our CEO and sales leader, and will be expected to quickly evolve into a managerial role within 1-2 months as we scale up operations.

Must have:

• Be a self-starter, able to identify and address problem areas in the sales process.
• At least 2 years experience as a reservations sales associate.
• Excellent organizational skills.
• Leadership and management experience.
• Fluent in English.
• Able to make and receive calls from 8am to 7pm (EDT) (for first 1-2 months before new agents hired).

Initial Responsibilities

• Immediately respond to inbound booking calls and online inquiries from customers.
• Generate and deliver quotes for both residential and commercial clients.
• Improve quote-to-booking conversion by maintaining visibility and timely communication.
• Use our internal software to assign and manage bookings to inspectors.
• Act as the primary point of contact for customer billing inquiries and updates.
• Help maintain and refine internal communication templates and call scripts based on real-time feedback and customer interactions.
• Contact customers after inspections for feedback and encourage positive reviews on platforms like Google and Yelp using pre-approved templates and links.

Extended Responsibilities (As trust and capability grow)

• Conduct pricing sensitivity and competitive analysis by location to improve quote accuracy and maximize margins.
• Suggest enhancements to the quoting and booking process.
• Assist in onboarding and training new bookings staff as we expand US operations.