What are the responsibilities and job description for the Operations Customer Service Representative position at Fasttrack Staffing, Inc.?
Responsibilities:
- Provide exceptional customer service by answering incoming calls and assisting customers with their inquiries or concerns
- Analyze customer needs and provide appropriate solutions or recommendations
- Utilize phone etiquette to ensure professional and courteous communication with customers
- Conduct outbound calls to follow up on customer inquiries or to promote sales opportunities
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to provide information, updates, or resolutions
- Upsell products or services to maximize sales opportunities
Experience:
- Previous experience in a customer service role is preferred
- Previous experience in operations role
- Experience in sales or upselling is beneficial
- Strong data entry skills with attention to detail
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Comfortable making outbound calls to customers, emails, and video conferencing
We offer competitive compensation and benefits packages, including:
- Health insurance options
- Paid time off and holidays
If you are a motivated individual who enjoys providing exceptional customer service/ or has operations experience and has the necessary skills and experience, we encourage you to apply for this position. Please submit your resume highlighting relevant experience.
This is a drug-free workplace. All candidates must be able to pass a pre-employment drug screen and be willing to submit to a national background check.
#IND3
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 1 year
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
- No weekends
Work setting:
- In-person
- Office
Ability to Relocate:
- Cookeville, TN 38506: Relocate before starting work (Required)
Work Location: In person
Salary : $15