Senior Housing Case Manager 2

Position Summary:The Senior Housing Case Manager “Support Specialist” provides leadership and advanced case management services within the housing program. This role ensures high-quality support for residents, promotes housing stability, and coordinates resources to meet client needs. In addition to core case management duties, this position focuses on supporting housing program operations, including onboarding new Housing Case Managers, assisting Stabilization Managers with interviews, supporting file reviews and audits, and coordinating new lease-ups into housing.Essential Responsibilities:Case Management· Deliver comprehensive case management services to residents, including assessment, goal planning, and resource coordination.· Maintain accurate documentation and compliance with program standards.· Foster positive relationships with residents, community partners, and stakeholders.· Represent the organization in meetings and outreach activities as needed.Lead Housing Support· Lead onboarding and training initiatives for new Housing Case Managers.· Assist Stabilization Managers with Housing Case Manager interviews.· Support Stabilization Managers with file reviews and audits to ensure compliance and quality assurance.· Assist with coordination of new lease-ups into housing.Qualifications· Bachelor’s degree in Social Work, Human Services, or related field preferred.· Minimum 2–5 years of experience in housing case management or related services.· Training and onboarding experience strongly preferred.· Strong organizational, communication, and leadership skills.Skills & Competencies:• Empathy: An understanding and empathy for those dealing with homelessness and related issues.• Professionalism: Maintains the highest level of professionalism in the delivery of services, building of relationships, collaboration with co-workers, and representation of Father Bill’s & MainSpring within the organization and the community.• Communication: Speaks appropriately in positive and/or negative conversations with supervisors, coworkers, volunteers, donors and constituents; Articulates the goals of Father Bill’s & MainSpring.• Record-Keeping: Routine clerical or record-keeping incidental to the essential responsibilities of the job (including, but not limited to, data entry and case file updates).• Job Knowledge: Possesses the practical and technical knowledge required on the job.• Attendance: Acceptable overall attendance record, consistently at work and on time.• Reliability: Relied upon regarding task completion and follow-up. Follows instructions, responds to management direction and solicits feedback to improve performance.• Initiative: Seeks out new assignments and is willing to be flexible with additional duties.• Adherence to Policy: Follows safety and workplace expectations, regulations and processes as defined in the Employee Handbook.• Work Ethic: Demonstrates a commitment to the Mission and adheres to the Operating Principles of Father Bill’s & MainSpring and works as part of a team toward a common goal.Other:• Safety & Security: Actively promotes and personally observes safety and security procedures and uses equipment and materials properly.• Travel: Local travel may be required. Valid driver’s license and good driving record required.• Physical Demands: The demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations under the Americans with Disabilities Act (ADA) may be made to enable individuals with disabilities to perform the essential functions.o Must be able to verbally convey detailed information or important instructions or ideas accurately or quickly. Must be able to hear average or normal conversations and receive ordinary information. Average visual acuity is necessary.This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities required of the employee. Other duties as assigned may be of the job.Father Bill’s & MainSpring is an equal opportunity employee