Account Manager

The Account Manager is responsible for: 1) Establishing and maintaining employer relationships for the purposes of obtaining job leads and placements; 2) Identifying qualified candidates for placement; and 3) Documenting necessary data for tracking and reporting purposes.

Reporting Structure:

Reports to: Director / Coordinator

Supervises: None

Job Status:

Non-Exempt

Full-Time

Duties, Functions and Responsibilities: Essential duties may include the following. Other related duties may be assigned .

• Conduct research on prospective employers and develop job leads from prospective employers.
• Participate in both cold and warm marketing strategies to engage prospective employers.
• Network and develop new employer relationships as well as maintain existing employer relationships.
• Generate a minimum amount of job orders per month as specified by performance goals.
• Obtain a minimum job placement rate with emphasis on placement of participants
• Collaborate with the Career Advisors and Case Managers by providing employer-specific information, to match job requirements with candidates demonstrating the skills, abilities and experience for job orders.
• Maintain close engagement with the employer throughout the entire process to ensure quality job placements.
• Maintain required records and ensure all account management activities are documented in the database management system.
• Cultivate relationships with other private, local, state, and federal agencies involved in job placement.
• Maintain keen insight into labor market trends and their impact on workforce development.
• Communicate with Employment Placement/Workforce Retention Specialist to provide information critical to recording retention data and providing follow-up retention services to support continued and stable employment.
• Work with the Coordinator of Employment Placement/Workforce Development to inform them of employer or industry-specific requirements for continuing education and training that leads to career advancement.

Knowledge, Skills and Abilities:

• Must demonstrated ability to build relationships and establish trust with management of all levels.
• Must have strong executive presence.
• Must have superior technology skills to include MS Products. Experience with Apricot, Social Solutions or ETO a plus.
• Successful candidate must possess superior networking skills and have the ability to generate your own job placement leads and employer relationships.
• Must have strong data management and analysis skills.
• Must be resilient and tenacious with high level of personal integrity and passion for FFSC’s mission.
• Must be able to work independently and with a team to multi-task and meet tight deadlines.
• Must understand and practice the NASW code of ethics.
• Excellent written and oral communication skills.

Educational and Experience Requirements:

• Must have an Associate’s degree; Bachelor’s degree in Social Sciences or related strongly preferred.
• 2-3 years of experience in workforce development or related field. Years of experience may substitute for education requirement.
• Must have experience working with disadvantaged individuals.

Other:

• Must possess a valid Missouri Driver’s license and a reliable insured vehicle for transportation.