What are the responsibilities and job description for the Front Office Associate position at Fava & Maria Eye Associates?
At Fava & Maria Eye Associates, customer service and patient care are our top priorities, and it all starts with the patients’ experience at the front desk. The front office associate will perform a wide range of duties to assist our patients through the registration process. The front office associate will work directly with patients to schedule appointments, check them in and out, and answer any questions they might have regarding their visit.
In addition to performing standard receptionist duties in our practice, the front office associate will also assist the surgical staff with clerical tasks to prepare for each week’s surgeries. An individual in this position should be detail oriented with strong customer service skills. Candidates with an affinity for patient care and interaction should apply, regardless of experience. Comprehensive on the job training will be provided.
Key Job Responsibilities:
- Performing standard check-in and check-out procedures.
- Scheduling patient appointments.
- Assisting patients with completing necessary forms and consents.
- Preparing patient charts.
- Faxing, scanning, filing, and mailing documentation.
- Answering a multiple-line telephone system, assisting callers, and transferring calls to the appropriate parties.
- Verifying patient insurance and eligibility.
- Collecting patient copays and outstanding balances.
- Ensuring that all necessary paperwork and documentation is in order prior to patient visits and/or surgeries.
- Assisting surgical coordinators with daily tasks.
- Multitasking and handling different patients’ needs.
- Tracking and documenting patient medical information, while maintaining patient confidentiality at all times.
The ideal candidate should have the following qualifications:
- High school diploma or equivalent
- No prior ophthalmology experience required
- Prior customer service experience a plus
- Excellent interpersonal skills
- Proficient with technology and computers
- Excellent communication and teamwork skills
About us and location:
At Fava and Maria Eye Associates, we care about the people who trust us with their medical and surgical eye care. We live and work in a community where relationships are still an important part of what we do and who we are. For almost thirty years, we’ve been helping our neighbors, friends, and families in the central Pennsylvania area to see better, and therefore, to live better. We are blessed to have the skills and ability, as well as a wonderful support staff, to carry out this mission. We have a beautiful facility, state-of-the-art equipment, and highly trained and certified ancillary staff to support us.
Schedule:
- Full-time, 40-hour work week
- Day shift: Monday through Friday
- No late nights
- No weekend hours
Benefits:
- Health insurance
- 401(k) employer match
- PTO
- Employee discount annual allowance
- Potential for career advancement
COVID-19 Considerations:
Work is performed in a medical practice environment and involves frequent contact with staff and patients. We follow the guidance and recommendations provided by the CDC PA Dept. of Health. Currently, applicants are required to be fully vaccinated for COVID-19.
Job Type: Full-time
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person