What are the responsibilities and job description for the Emergency Communications Dispatcher position at fcgov?
Job Summary
Work related to supporting the day-to-day operations of a 9-1-1 Emergency Communications Center.
Essential Duties and Responsibilities
The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
- Prioritizes all incoming emergency and non-emergency calls and determines appropriate priority or response.
- Performs crisis intervention with distraught callers during high-risk situation until appropriate emergency field units arrive on scene.
- Questions caller to determine nature of problem, priority and jurisdiction of call, and determines type and number of personnel and equipment needed.
- Scans status charts and computer screens to determine units available and their locations.
- May operate multi-channel radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to first responders.
- Provides pre-arrival instructions to caller such as emergency medical information.
- May provide information to police officers such as criminal histories and warrant confirmation.
- Enters, retrieves, and updates information into the state and national crime computer systems such as stolen property, runaways and warrants.
- Performs various clerical duties such as delivering mail and messages and updating files.
- Provides information and referrals to citizens and other law enforcement and emergency agencies.
- Monitors periodically throughout the shift, or upon an officer’s request, a bank of TV monitors to view CAD, security cameras, television channels and internet sites; monitors and opens security gates and doors throughout the building throughout a shift.
- May train new emergency services dispatchers.
- Other assigned duties as necessary.
Management Responsibilities
No
Dispatcher/Agent
Groome Transportation (ND) -
Fort Collins, CO