Technical Trainer, Heavy Equipment

The Technical Trainer will be responsible for providing technical training, product support, demonstrations and mechanical repair expertise. In collaboration with key stakeholders, this role will contribute to the Company’s strategic training objectives, by exploring learning and development gaps and opportunities, contributing to the delivery of training on diagnostic, maintenance, and repair procedures. This role will also support resolving internal and external customer inquiries relating to troubleshooting and diagnostic repairs. This position will report to the Training & Development Manager.

LOCATION: Elmhurst, IL

Employment Type

• 1 Vacancy
• Full-time, Permanent
  
  

Total Rewards Overview

Anticipated Annual Salary Range: $80,000.00-$98,000.00

Annual performance review, including bonus and increase opportunities

Premium health insurance benefits

Vacation Days & Paid Time Off

401(k) Employer matching

PPE & Tool reimbursement plan

About You

• Advanced electrical and hydraulic knowledge
• Ability to work independently with minimal supervision
• Strong communication skills, with the ability to effectively communicate solutions for complex issues
• A great attitude and proven ability to be an effective team player, and collaborator
• Exceptional customer service skills
• Self-motivated and well organized – a continuous student of heavy equipment technology
• Presentation, facilitation, and public speaking skills
• Completion of factory training on brands represented by the company
  
  

Position Requirements/Qualifications

Education/Certification:

• High School Diploma or Equivalent
• Associate’s degree or technical certificate in diesel or heavy equipment technology preferred
• Must have, or be willing and able to obtain a Class A Commercial Driver’s License (CDL) with a clean driving record
• Must be able to pass a pre-employment background check
  
  

Experience

• 5 years’ experience as a heavy equipment, truck or diesel technician
• 2 years’ experience in mentoring and training new technicians
• Previous experience in a product support role or similar technical position is an asset.
• Previous experience developing training materials and conducting training is an asset.
• Extensive experience using various diagnostic software.
• Experience using MS Office Suite (Microsoft Word, Excel, Power Point, Outlook)
• Previous customer service experience
  
  

Travel Expectations

• Up to 50% - ability to travel across the US
  
  

Position Responsibilities

• Provide technical instruction to technicians on all products represented by the Company - this includes entry level to advanced heavy equipment technicians
• Conduct live demonstrations of equipment and diagnostic tools for internal teams and external customers, showcasing proper and safe operation, maintenance procedures and technical capabilities
• Develop and maintain technical tools such as product support documentation, FAQ’s and technical training content
• Provide ongoing technical support and product knowledge to customers during training sessions, equipment hand-overs and follow ups
• Collaborate with sales and service teams to deliver tailored training and support solutions that address equipment configurations, operational challenges and customer-specific needs
• Review and assist in the determination and evaluation of core competencies and technician training needs
• Participate in and plan an onboarding and refresher service training schedule which includes assigning training, calendar coordination, tracking training progress and effectiveness
• Participate in equipment/ factory training as required to ensure knowledge and skills are kept up to date current with manufacturer’s specifications and operational and maintenance procedures
• Promote a culture of safety and compliance with OSHA and company guidelines
• Evaluate and ensure confidentiality of employee training results
• Complete additional tasks as assigned
  
  

Our Core People Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation and Ambition

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If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.

If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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