Service Advisor at Mercedes-Benz Dealership

Feldmann Imports is a family owned and operated Mercedes-Benz dealer. Our ability to perform at such a high level is directly related to the efforts of our talented team of professionals, and we're looking for more great people to join our team. We strive for excellence in everything we do while keeping a servant heart to leave a lasting legacy!

As a Service Advisor, you’ll be at the forefront of the automotive industry and working with the latest in diagnostic technology in a state-of-the-art environment. Reporting to the Service Manager, you’ll be responsible for coordinating customer vehicles for servicing, ensuring high levels of customer satisfaction and maximizing departmental profitability.

What We Offer

• Closed on Saturdays!
• Work/Life balance with schedules that get you home earlier
• In-store business development center, actively filling each with appointments
• 401K Plan with Aggressive Employer Match Program
• Closed Holidays: New Year's Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, Christmas Eve and Christmas Day
• Medical, Dental and Vision Insurance
• Paid time off and vacation
• Short Term Disability
• Growth opportunities
• Employee vehicle purchase plans
• Long term job security
• Health and wellness
• Discounts on products and services
• Over 25% of our employees have been a part of our team for over 10 years!
• More than 10% have been with us for more than 20 years!
• Additionally, more than 25% of our staff are female!
• Over 15% of our employees have been promoted!
• More than 30% of our technicians are Express Graduates!
• Responsibilities

• Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

• Distribute work between technicians efficiently.

• Answer technical questions about vehicle problems, warranties, services, and repairs.

• Maintain Customer Happiness scores at or above company standards.

• Assist in diagnosing vehicle problems; order parts and tools as necessary.

Qualifications

• Organized and friendly personality

• Demonstrated ability to manage others

• Time management skills

• Fantastic communication skills with your customers

• Professional, well-groomed personal appearance

• Consistent record of service and sales success

• Strong record of positive customer satisfaction results

• Team oriented and self-motivated

• Able to work with little supervision

• Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.