In-House Appliance Repair Technician

In-House Appliance Repair Technician
Felix Storch, Summit Appliance - Edison, NJ

Summit Appliance, a division of Felix Storch, Inc., is a 56-year old family business, located in the Bronx, NY and Edison, NJ We specialize in major appliances for smaller kitchens and specialty markets. We are convenient to public transportation and are close to most major highways. We have modern offices, a business casual dress policy and are an operation driven busy environment. For more information candidates can view our website www.summitappliance.com

Position Objective
Handle appliance repairs in house and provide high level technical support to end consumers for residential and commercial appliances. Solutions include but are not limited to, diagnosing, troubleshooting and fixing. Support is provided by clearly communicated technical solutions in a user-friendly, efficient and professional manner.

Duties & Responsibilities

• Knowledge with Appliance Parts.
• Must have clean and valid driver?s license.
• Strip Merchandise/Appliances for parts.
• Knowledge with Appliance Parts.
• Communicate with upper management to provide information in response to inquiries about malfunctioning machines.
• Research required information, use available resources, facilitate resolution of technology inquiries and problems by isolating variables contributing to the problems, and applying subject matter expertise.
• Support and adhere to best practices implemented as standard operating procedures or internal team processes.
• Stay current with system information, new models, parts, changes and updates.
• On hand repair for in-house projects when needed.
• Perform other duties/projects as assigned.

Skills & Qualifications:

• Technical Diploma or Associates Degree in Electronics or a related field.
• Minimum 1 year experience working in a technical field.
• Possess exceptional verbal and written communication skills.
• Must be proficient in the areas of Technical Support and Customer Service.
• Organized, focused and detailed-oriented individual with the ability to multi-task and manage time well.
• Excellent judgment and decision making ability
• Team player
• great attitude
• adaptable

This role is based in our Edison, NJ office.

Rate of pay: $22.50-$23.00 hour, commensurate with experience

All employees receive:

• Medical/Dental insurance (some employee contribution is required)
• Company paid vision and life insurance.
• 401k with a company match.
• Paid vacation and sick time.
• Discretionary bonuses and profit sharing

Promotion and growth opportunities