What are the responsibilities and job description for the Case Manager position at Felton Institute?
Case Manager
Older Adult Service Team
Alameda County
Agency Overview
Felton's mission is to respond to human needs with innovative social services and treatment that combine evidence-based practices with cultural sensitivity and a deep respect for our clients. The agency was founded in 1889 and currently operates in five California counties, with administrative offices in San Francisco and Alameda Counties.
The Senior Division specializes in providing a full continuum of older adult mental health outpatient
programs and a range of aging services programs, including workforce development, economic security, case management, and advocacy. The Division is also very active with community partners, the development of new service areas and policy recommendations.
Program Description
Felton's Older Adult Service Team (OAST), based in Alameda County, offers specialized, multidisciplinary geriatric mental health services and other aging-related social services to our diverse community of elders. Our comprehensive mental health services include clinical case management, medication management, individual and group therapy, community integration, and specialized outreach. The clinical team includes a psychiatric care provider, clinical case managers, case managers, and peer/community specialists. We serve people ages 60 and over living with severe mental illness throughout Alameda County; those established with the Alameda County system of care and those who are newlyconnected with services.
Job Description
This position is part of a multidisciplinary team serving older adults, aged 60 and over, with severe mental illness (SMI) and co-occurring disorders. Under the supervision of the OAST Program Director, the Case Manager provides comprehensive case management services, which includes assessing and identifying the clients' needs, connecting them with the appropriate services- medical, financial, substance abuse treatment, housing, transportation, etc., and providing advocacy on behalf of OAST clients. Working collaboratively with the client, as well as the OAST clinical and medical staff, the Case Manager evaluates the needs of clients and develops a treatment plan which tailors services to to each individual client. The Case Manager is responsible for maintaining accurate and detailed documentation. Familiarity with MediCal billing is helpful. OAST employs a client-centered, multidisciplinary approach to provide culturally competent and recoveryoriented
services to a diverse population of seniors living in Alameda County. Referrals for the OAST
caseload come from Alameda County Behavioral Health ACCESS and the caseload is capped at 25
clients to provide the intensive services needed. Once stabilized, clients are stepped down to a less
intensive level of care according to their needs. Additional duties as needed.
Program Specific Responsibilities
- Works closely with an interdisciplinary team of clinical case managers, psychiatric physician assistant, psychiatrist, and community/peer specialists to provide intensive services to older
adults with complex behavioral health and medical needs. - Performs intakes for older adults with a severe mental illness in a Felton clinic, in the client's
home, or in an appropriate field-based location. - Provides case management services, including evaluations, treatment plan development,
assisting clients in accessing housing, financial, medical and other needed services, and
advocacy. Coordinates closely with other service providers and clients' natural supports. - Provides crisis intervention and management to prevent hospitalization.
- Maintains clinical records after each client contact or service, in accordance with mandated
standards of Felton Institute, Alameda County, and MediCal. - Participates in team meetings and case conferences through presentation of cases, discussion of
clinical issues and exchange of information and ideas. - Commits to ongoing professional development in the geriatric specialization of mental health
services by participating in trainings offered by Felton Institute or outside providers. - Provides information regarding community resources to the general public as needed.
- Other duties and responsibilities that may be assigned as needed.
Minimum Qualifications:
- A minimum of 2 years of case management experience with adults with an SMI dx; experience
with older adults strongly preferred - AA, BA degree in Social Work, Psychology or similar field (extensive experience may be
considered in lieu of a formal degree) - Ability to work cooperatively on a multi-disciplinary team, and to work with clients from diverse backgrounds.
- MediCal documentation experience preferred.
- Valid CA Driver 's License required - driving is an essential aspect of this position
- Ability to navigate and support clients in the community, including knowledge of Alameda County resources
- Strong organizational and time management skills
- Strong interpersonal and communication skills, both verbal and written
- Ability to take initiative, prioritize projects, and follow through
- Ability to be a team player with a welcoming attitude
Additional Information:
Division: Senior Services
Position: 100% FTE
Reports to: Program Director
Felton offers competitive salaries, excellent benefits, generous time off, rich training opportunities,
and a family-like atmosphere
SEND RESUMES TO: "jobs@felton.org"
Salary : $0