What are the responsibilities and job description for the Customer Service Associate position at FENCE OUTLET INC?
Description
Fence Outlet specializes in one stop shopping for all fencing needs and accessories. We maintain a very large inventory of product that is readily available to our customers on a daily basis. At Fence Outlet, our customers will find everything they need for a do-it-yourself project, or we offer full service professional installation.
Our business was established in 1994 and we continue to grow and as a result of growth and future growth potential, Fence Outlet is seeking to fill an important role on our team. Our company culture at Fence Outlet supports creativity and appreciates the energy that the Company’s team members bring to the work environment on a daily basis. We pride ourselves in being customer service oriented and expect that all of our team members’ actions and attitudes support the value of the company through all that they do!
Fence Outlet is in need of a Customer Service Associate for our Call Center located in Orlando, FL!
Benefits of working as a full time team member for Fence Outlet:
- Competitive Salary
- 10 Paid Vacation Days after 90 days of employment - Renews each Calendar Year
- Company Paid Holidays
- Insurance - Medical (HMO & PPO options, Teladoc & Nurseline) Dental, Vision, AD&D, Basic Life, & AFLAC choices for insurance offered the first of the month following 60 days of employment
- 401K - Eligibility to participate in the 401(k) plan after 90 days of employment
- Annual compensation Increases depending on individual & company performance.
- Company willing to promote employees within Departments & Organization.
- Stable Position - Full Time - 40 Hr. Work Week minimum
- Company provided breakfast on Fridays & Lunch on Saturdays for scheduled employees.
EOE-M/F/V/H
Drug Screen/Background check required
Major Responsibilities:
The Customer Service Associate will focus on all aspects of customer satisfaction and care. This position will support the call center as a representative to help answer customer service questions, handle complaints, and book/schedule potential clients. The Customer Service Associate will perform their job in a way that supports the Company’s commitment to safety in the work environment and execute tasks that will support the company’s mission, vision, and values.
- Improve the call center customer service experience, engagement with customers and facilitate organic growth with co-workers.
- Preparing reports and analyzing data to assist call center department and call center department management.
- Schedule inbound calls / web-leads and complete follow-up calls with potential customers.
- Follow call center procedures, policies and standards
- Keep accurate call center records and document customer service actions and discussions
- Working with other supervisors and management team members to support call center associates and maximize customer satisfaction.
- Work independently within a flexible schedule keeping set appointment times with clients
- Perform related job duties as needed/assigned
Knowledge, Skills, and Abilities:
- Strong communication, presentation and writing skills.
- Preferred Bi-Lingual (Spanish)
- Ability to communicate effectively with all levels of management.
- Ability to work well under pressure in a fast paced, dynamic environment.
- Ability to multitask and prioritize effectively.
- Ability to effectively manage teams as well as work effectively as part of a team.
- Passion for providing excellent service and quality.
Requirements
- High School Diploma or GED
- Call center, customer service experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- 1-3 years prior experience in a like or similar role.
- Demonstrates initiative and follow-through
- Ability to work with minimal supervision and determine task priorities
- Analytical and problem solving skills
- Ability to think through problematic situations suggesting viable solutions
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
