What are the responsibilities and job description for the Sales Support Representative position at Ferguson?
Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.
Looking to start your sales career with one of the nation’s largest and fastest-growing wholesale distribution organizations? If you want to be a part of a program where the new hires are developed to deliver their best while enjoying the culture of autonomy, recognition, and rewards for achievement, come and join our ‘Sales Support Program’.
Schedule: M-F 7:30am - 4:30pm with a rotating Saturday shift every 4-6 weeks from 10:00am - 3:00pm.
The opportunity:
Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.
Responsibilities include, but are not limited to the following:
- This position supports the residential builder customer group
- Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
- Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
- Presents job quotes and provides accurate pricing and inventory information to customers
- Uses customer relationship management (CRM) system and phone system effectively
- Works together with Sales associates to provide outstanding customer service for both existing and prospective customers
What do you need to succeed?
- 0-3 years of sales and/or customer service experience preferred
- A desire to learn with a drive to succeed
- Passion for collaboration and desire to assist customers across the team
- Ability to build long-lasting relationships while balancing business and customer needs
- Drive to act and respond quickly to customer needs and make decisions in a timely manner
- General digital literacy including Microsoft Office
- Strong written and verbal communication skills
Why Choose Ferguson?
By applying for a career with Ferguson, you have the opportunity to join our award-winning business which is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:
Professional and personal growth:
- Structured and robust 8-week training program through a series of 1-on-1 and on-the-job training opportunities including hands-on experience in the warehouse and at the counter.
- Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)
Ferguson is dedicated to providing meaningful benefits programs and products to our associates and their families—geared toward benefits, wellness, financial protection, and retirement savings. Ferguson offers a competitive benefits package that includes medical, dental, vision, retirement savings with company match, paid leave (vacation, sick, personal, holiday, and parental), employee assistance programs, associate discounts, community involvement opportunities, and much more!
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