What are the responsibilities and job description for the Credit Collections Analyst position at Ferraro Foods?
Overview
The Credit & Collections Analyst’s duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.
The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.
Essential Job Functions
Control Credit Exposure:
MON - FRI | 8:30 AM - 5:30 PM
The Credit & Collections Analyst’s duty is to oversee and control the overall credit exposure for accounts with assigned territories. The Analyst will work closely with his or her assigned Account Executive & Customer in an effort to reduce short payments, delinquent balances, and credit limit issues.
The Credit & Collections Analyst shall be accountable to, and supervised by, the Director Credit and Collections as well as Credit and Collections Manager & Supervisor.
Essential Job Functions
Control Credit Exposure:
- Review and address (release) credit hold orders to meet warehouse cutoff times.
- Contact Customers/Account Executives about short payments, and delinquent balances.
- Conduct weekly account reviews with Account Executive & Customers.
- Interact with Account Executives/Customers regarding account open balances.
- Establish payment plans for customers who cannot pay outstanding balance in full.
- Monitor accounts with payment plans.
- Collaborate with sales and customers to resolve payment disputes and account issues.
- Maintain open and effective communication with Account Executives & Customers regarding payment terms and expectations.
- Reconcile customer accounts, investigating discrepancies and proactively resolving issues.
- Ensure past-due accounts are prioritized.
- Analyze root causes of delinquency and recommend comprehensive process changes (internally or externally) to address recurring issues and improve collection efficiency.
- Apply on-account monies associated with customer open outstanding balances.
- Monitor and manage accounts receivable balances to ensure prompt collection of outstanding invoices(s).
- Research short payments and adjust discrepant amounts.
- Transfer credit balances to credit holding account as deemed appropriate.
- Run statements/invoices.
- Code in house checks.
- Notify sales and/or customer regarding NSF/Returned checks and coordinate collection of the funds.
- Generate monthly statements.
- Ongoing communication with management regarding specified parameters (pulling of orders/credit holds, overdue payments, legal reviews)
- Perform other miscellaneous and department related job duties.
- Good written and verbal communication skills.
- Must be detail oriented with good follow-up skills.
- Excellent organizational skills.
- Excellent problem solving & analytical skills.
- Must be able to multi-task and manage a busy workload in order to meet strong deadlines.
- Possess strong people skills when dealing with sales team and/or customer accounts.
- 3-5 years Credit & Collections experience in the Food Distribution/Food Service Industry.
- Interaction with a large customer base as well as mom & pop accounts.
- Proficient in Microsoft Outlook, Excel & Word.
- Ability to adapt to changing priorities in a fast-paced environment.
MON - FRI | 8:30 AM - 5:30 PM
Salary : $25 - $35