Bakery Department Manager

Job Summary

Job Title:       Bakery Department ManagerFLSA Status:  SalaryReports To:    Store Director/Bakery Director 

Responsible for working closely with all Bakery and Deli associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.  Contributes to store sales and profitability by effectively managing all aspects of bakery and deli department operations, to include but not limited to: labor, expenses, accurate pricing, stock levels, merchandising, and guest service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, supports and reinforces Festival culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Bakery and Deli associates
• Manages Bakery and Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Bakery and Deli Department leaders
• Develops associates by supporting professional goals and objectives
• Writes and conducts performance reviews of the Bakery and Deli associates, partnering with Bakery and Deli leaders on specific areas within department
• Manages all aspects of gross profit goals, planning and shrink control
• Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Director
• Ensures correct signage is represented throughout the Bakery and Deli Departments
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
• Contributes to overall cleanliness of the department by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed

• Responsible for Bakery and Deli associates timekeeping and accuracy

• Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• 5 of leadership experience (at least 2 years as manager) - retail or restaurant preferred
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holds
• Must have WI Certified Food Manager License (Festival will pay in order to get certified)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
• This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time

• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment
• The position requires the associate to lift up to 60 pounds on an occasional basis  (20% of time)
• Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment
• Working conditions consist of occasional exposure to extreme temperatures  (20% of time)
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

The Bakery and Deli Department Manager is a full-time, salaried position.  The work schedule will include mornings, afternoons, evenings, weekends, and holidays. 

Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, supports and reinforces Festival culture, guest service and performance expectations
• Maintains adequate staff levels by partnering with Human Resources Manager interviewing applicants and extending job offers to qualified candidates
• Responsible for the thorough and consistent training and leadership of new Bakery and Deli associates
• Manages Bakery and Deli labor goals by creating associate schedules and collaborating with store leadership on daily/weekly/annual labor objectives
• Provides support and additional training to associates 30, 60, and 90 days post-hire to manage retention
• Provides guidance and delegates duties to Bakery and Deli Department leaders
• Develops associates by supporting professional goals and objectives
• Writes and conducts performance reviews of the Bakery and Deli associates, partnering with Bakery and Deli leaders on specific areas within department
• Manages all aspects of gross profit goals, planning and shrink control
• Documents violations of company policies/procedures by associates and conducts the appropriate corrective action in collaboration with Human Resources Manager and Store Director
• Ensures correct signage is represented throughout the Bakery and Deli Departments
• Observes sales floor and back stock conditions; takes action to correct areas of opportunity
• Maintains inventory levels and ensures accurate pricing on products received and sold
• Places orders with various vendors for special orders and holidays, utilizing item movement as needed
• Provides excellent guest services by addressing concerns, resolving issues and living the boomerang principle
• Contributes to overall cleanliness of the department by maintaining, organizing, and cleaning work areas, shelving, and sales floor as needed

• Responsible for Bakery and Deli associates timekeeping and accuracy

• Prepares coaching sessions, performance reviews, event notes, training checklists, and store sales
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences

• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High School Education or equivalent combination of education and experience
• 5 of leadership experience (at least 2 years as manager) - retail or restaurant preferred
• Exceptional interpersonal skills with the ability to communicate effectively to a diverse crew in a fast-paced environment
• Knowledge of technology and the use of a computer
• Thorough knowledge of the retail food business, thorough knowledge of perishable department operations, merchandising skills, and must be able to make timely and effective decisions
• Knowledge and understanding of all safety requirements and company safety policies
• Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledge of the following equipment/procedures: Hand jack, slicers, baler, trash compactor, fryer, oven, grinders, mixers, blaster, chiller, and cook and holds
• Must have WI Certified Food Manager License (Festival will pay in order to get certified)

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly (50% of time)
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment 
• This position requires the associate have the ability to have full range of upper body motion in order to occasionally lift stock.  Requires the ability to perform repetitive tasks for prolonged periods of time

• Must possess functional sensory abilities in order to visually monitor the store, create attractive displays, and to operate equipment
• The position requires the associate to lift up to 60 pounds on an occasional basis  (20% of time)
• Proper training and knowledge of power equipment which may include: slicer, mixer, oven, knives and cutters, pallet or power jack, WAV, compactor, baler, and/or other baking equipment
• Working conditions consist of occasional exposure to extreme temperatures  (20% of time)
• May be exposed to varying temperatures such as refrigerators, freezers, kitchens and sales floor

WORK SCHEDULE

The Bakery and Deli Department Manager is a full-time, salaried position.  The work schedule will include mornings, afternoons, evenings, weekends, and holidays. 

Benefits Overview

WHY YOU'LL LOVE IT HERE: