Bakery Evening Supervisor

Location : Name

Company Overview

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Bakery Evening Supervisor!

Job Title:                Bakery Evening Supervisor

FLSA Status:          Hourly

Reports To:            Bakery Manager

Are you passionate about bakery food-service operations and excited to lead a retail pastry team in the evening hours? Join us as a Bakery Evening Supervisor and help ensure our Bakery department remains fully stocked with fresh, delightful products. In this role, you’ll support our team and ensure an exceptional experience for our customers and associates during the evening shift.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

Developing associates and providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need, and develop your team of associates, will make a positive impact every day.

Job Description

What You'll Do:

• Lead and Support: Perform tasks assigned by Bakery Manager, and lead  the Bakery department in the absence of the Bakery Manager, assisting with important tasks and providing effective leadership. Reinforce our Festival culture, guest service, and performance expectations to all evening Bakery associates.
• Train and Guide: Onboard new evening Bakery clerks and cleaners, providing them with the training and support they need to succeed. Answer associate questions & provide guidance.  Offer feedback to the Bakery Manager and Assistant Manager on evening associates’ performance.
• Maintain Excellence: Ensure all department standards are met by monitoring the sales floor, prep area, back room, cooler, and freezer conditions. Take action to address any areas of opportunity.
• Deliver Outstanding Service: Assist guests in finding items, taking cake and special orders, and providing excellent service. Handle phone inquiries with professionalism and help your team with packaging, labeling, and maintaining a clean, organized workspace.
• Ensure Quality and Safety: Keep supplies replenished, maintain food safety logs, and meet quality standards, including quantity expectations by 10 am and 5 pm. 
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Support the Team: Other duties as assigned

What We’re Looking For:

• Customer Service Skills: Ability to provide outstanding customer service and work effectively with guests and team members.
• Communication Skills: Oral and written communication skills and the ability to work as a team in a fast-paced environment.
• Food Service Expertise: Knowledge of retail food service, bakery and pastry operations, with a strong understanding of food service standards and practices.
• Safety and Efficiency: Comprehensive knowledge of safety requirements and the ability to apply on-the-job safety training and safety policies to handle equipment and recognize and react potential hazards effectively.

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Stand in place for a long period of time, bend, stoop, and kneel regularly (70% of the time)
• Full range of upper body motion
• Lifting up to 50 pounds on an occasional basis (30% of the time)
• May be exposed to extreme temperatures (20% of the time)

Work Schedule:

This full-time, hourly position is dedicated to the evening shift.

Ready to lead our evening team and ensure our Bakery department boomerangs guests back with freshness and exceptional service? Ready to bring your passion for bakery, pastry, food service, and retail grocery customer service to a role where you can make a real impact? Apply today and join our dedicated bakery team!

Benefits Overview

WHY YOU'LL LOVE IT HERE: