What are the responsibilities and job description for the Cart Runner (Part-Time) position at Festival Foods?

Location : Name

Madison

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Join our Festival Foods team as a Cart Runner!

At Festival Foods, we believe in creating meaningful and genuine interactions with our guests. As a Cart Runner, you’ll play a vital role in ensuring that every customer receives outstanding service while contributing to a friendly and inviting shopping experience.

Job Description

Job Title: Cart RunnerFLSA Status: HourlyReports To: Guest Services Manager

What You’ll Do:As a Cart Runner at Festival Foods, your responsibilities will include:

Providing Outstanding Service: Ensure that each customer (we call them guests) receives exceptional service in a friendly environment.
Creating a Welcoming Atmosphere: Be friendly, courteous, and cooperative while effectively communicating with associates and customers.
Upholding Standards: Maintain Guest Services expectations and standards.
Cart Collection: Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
Parcel Pickup: Perform prompt parcel pick-up service to enhance customer convenience.
Share and Solve: Share customer requests with management to enhance the shopping experience and feel empowered to resolve issues proactively as they arise.
Support the Team: Other duties as assigned, including supporting superior customer service initiatives.
Honor Commitments: Regular, timely attendance in compliance with the work schedule and adequate notice to find a replacement for occasional absences.

What We’re Looking For:To succeed as a Festival Foods Cart Runner, you should have:

Strong Communication Skills: Ability to communicate effectively with associates and customers.
Attention to Detail: Ability to read, count, and write accurately.
Equipment Operation: Proficiency in operating all necessary equipment to perform the job efficiently.
Product Integrity: Ability to bag efficiently while maintaining product integrity.

Physical Demands and Work Environment:

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis.
Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

Work Schedule:The Cart Runner is an hourly position. The work schedule may include mornings, afternoons, evenings, weekends, and holidays.

Join us at Festival Foods where you have the opportunity to treat every customer as a guest. Your friendly service will help create an enjoyable shopping experience, and keep our guests coming back!

Benefits Overview

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.

Address

810 East Washington Avenue

City

Madison

State

Postal Code

53703

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