What are the responsibilities and job description for the Guest Services Assistant Department Manager PM position at Festival Foods?
Job Summary
Job Title: Guest Services Assistant Manager - PM
Status: Hourly
Reports To: Guest Services Manager
Responsible for assisting the Guest Services Manager in leading the total guest service operations, specifically during the afternoon and evening hours.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain Festival Foods culture within the store
- Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
- Responsible for assisting in developing associates
- Supervise all associates within the Guest Services Department
- Facilitates Bagger Training
- Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
- Ensure that all loss prevention policies and procedures are in effect at all times
- Responsible for maintaining all safety programs to ensure a safe work environment
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Perform other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience
- 1-year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
- Knowledge of customer service operations and must be able to make timely and effective decisions
- Ability to deal tactfully and effectively with guests and all associates
- Strong organizational, oral, and written communication skills and the ability to lead a diverse team in a fast-paced environment
- Strong teamwork skills with the desire and ability to educate and train others
- Thorough understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- Must be available to work 3-4 evenings each week (typically 12pm-8pm)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.
WORK SCHEDULE
The Guest Services Assistant Manager - PM is a full time hourly position.
Company Overview
ABOUT FESTIVAL FOODS:
We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate 40 full-service supermarkets across the state of Wisconsin.At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain Festival Foods culture within the store
- Reinforces customer service and performance expectation to ensure execution of a great experience for associates and guests on a daily basis
- Responsible for assisting in developing associates
- Supervise all associates within the Guest Services Department
- Facilitates Bagger Training
- Assists in managing department productivity and labor daily to meet the need of the business while achieving target goals
- Ensure that all loss prevention policies and procedures are in effect at all times
- Responsible for maintaining all safety programs to ensure a safe work environment
- Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
- Perform other duties as assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Education or equivalent combination of education and experience
- 1-year Grocery experience preferred with 6 months in a Customer Service Representative or equivalent leadership position
- Knowledge of customer service operations and must be able to make timely and effective decisions
- Ability to deal tactfully and effectively with guests and all associates
- Strong organizational, oral, and written communication skills and the ability to lead a diverse team in a fast-paced environment
- Strong teamwork skills with the desire and ability to educate and train others
- Thorough understanding of all safety requirements and company safety policies
- Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises
- Must be available to work 3-4 evenings each week (typically 12pm-8pm)
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly.
- This position requires the employee have the ability to have full range of upper body motion in order to occasionally lift product. Requires the ability to perform repetitive tasks for prolonged periods of time.
- Working conditions consist primarily of a temperature-controlled environment. The ability to work outside assisting guests, monitoring associates and conditions for short periods of time is necessary.
WORK SCHEDULE
The Guest Services Assistant Manager - PM is a full time hourly position.
Benefits Overview
WHY YOU'LL LOVE IT HERE:
Address
W3195 Van Roy RdCity
AppletonState
WIPostal Code
54915
