Guest Services Assistant Department Manager

Job Summary

Job Title:                                Guest Services Assistant Department Manager

FLSA Status:                          Hourly

Reports To:                           Guest Services Manager

 

Provides assistance to the Guest Services Manager by working closely with all Guest Services associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates' needs are being met.

 

Guest Services Department Leaders oversee Associates that create meaningful and genuine interactions with all guests through a friendly welcome and enjoyable checkout experience.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs tasks as delegated by the Guest Services Manager and effectively leads guest services in the absence of the Guest Services Manager; as well as assists the Guest Services Manager with important tasks
• Assists with check-ins, training checklists, interviewing, guest services department meetings, labor management and associate accountability
• Reinforces Festival culture, customer service, and performance expectations to all Guest Services associates
• Develops key associates to take the next step in the company
• Utilizes available coaching and evaluation tools
• Conducts bagger training
• Directly oversees Guest Services activity to ensure a positive guest experience and team environment
• Communicates department priorities to Guest Services team and delegates responsibilities
• Manages communication through emails, one to one meetings, department meetings, etc.
• Ensures Guest Services operating procedures are known and followed
• Ensures Guest Services cleanliness, maintenance, and sanitation
• Develops and implements weekly/daily work plan for Guest Services
• Uses labor tools to write a schedule that will meet the needs of our guests while maximizing productivity to achieve the correct labor budget
• Manages guest services staff levels throughout the day to coincide with actual item and guest counts
• Weekly Accuracy- assists in the completion of, posting, follow up with Bookkeeping/Loss Prevention and associates including any disciplinary actions.
• Responsible for the department’s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issues.
• Ensure all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Other duties as assigned.

 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• One to three years previous leadership experience preferred or equivalent combination of education and experience. High School education required
• Ability to deal tactfully and effectively with customers and all personnel
• Excellent communication and interpersonal skills including an effective negotiation style
• Excellent planning and organizational skills, with the ability to manage multiple and constantly changing priorities
• Strong teamwork skills with the desire to train and educate others within the organization
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment
• Thorough understanding of all safety requirements and company safety policies

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 
• Stand in one place for long periods of time, bend, stoop, and kneel regularly
• Full range of upper body motion and perform repetitive tasks
• May be exposed to extreme temperatures
• Ability to work varied hours/days including nights, weekends and holidays as needed

WORK SCHEDULE 

The Guest Services Assistant Manager is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.

 

Front End

Company Overview

Founded in 1946 as Skogen's IGA, Festival Foods is a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and to providing guests with exceptional service and value. The company, which began operating as Festival Foods in 1990, employs more than 8,000 full- and part-time associates and operates 40 full-service supermarkets across the state of Wisconsin. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Festival Foods believes that diversity and inclusion among our teammates, products, and our community strengthen our ability to serve our guests, as we seek to recruit, develop and retain the most talented people.