What are the responsibilities and job description for the Community Manager - Affordable position at ffres?
$1,000 Sign-On Bonus* Community Manager - Affordable ABOUT THIS POSITION: Fairfield Residential properties are known for our visible and available on-site staff that keep our residents loving where they live. Our Community Managers are independent leaders that maintain these high standards and approach all facets of the property’s operations with strong business instincts and a customer-centric mindset. Community Managers play a critical role in hiring, coaching and supervising a high performing team. Their focus is to ensure the property’s revenue and profit targets are met while maintaining best in class standards for customer service and high retention for our residents. This is a busy, exciting job for a dynamic, self-motivated collaborator who is passionate about a vibrant career in residential property management. In this role, you must have the ability to work a flexible schedule to include weekends and some holidays. This position reports to a Regional Supervisor. THIS POSITION MAY BE RIGHT FOR YOU IF: YOU ARE DRIVEN BY CUSTOMER SATISFACTION and work diligently to maintain their happiness YOU GET INTO THE NUMBERS and all the ways that projecting, calculating, tracking and reporting them makes a business successful. YOU ARE A GOOD LISTENER that approaches the needs of your colleagues and residents with empathy and a commitment to solving problems YOU SET THE WORK ETHIC STANDARD by expecting the same of others as you expect of yourself. YOU ARE TECH SAVVY especially with the Microsoft Office suite and Yardi (or similar) software. YOU KNOW THAT INTEGRITY MATTERS and exhibit a strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility. WHAT YOU CAN EXPECT TO DO IN THIS ROLE: TEAM MANAGEMENT Recruit, lead, motivate, and develop a high performing and diverse staff. Provide coaching, guidance, ongoing feedback and light mediation. Ensure adherence by all staff to company policies and procedures. FINANCE MANAGEMENT Prepare, execute and truly own the property’s operational budget. Utilize an online accounting system such as Yardi to generate and review reports to ensure property is within budgeted expectations and make recommendations for cost savings and revenue generating opportunities. Oversees customer collections and implements legal proceedings when necessary PROPERTY MANAGEMENT Ensure budgeted occupancy levels at budgeted rental rates are in conjunction with other goals of the property. Prepare and conduct property inspections and corporate or investor tours. Maintain a collaborative working relationship with the on-site professional team to seamlessly coordinate and prepare for the welcoming of all new residents. AFFORDABLE COMPLIANCE Gather and follow up on all verifications of income, as required for LIHTC and/or HUD programs. Monitor correct usage of income and rent limits as well as utility allowances. Walk units to prepare for state required inspections. Maintain positive relationship with local housing authority. SALES & MARKETING Ensure the effective execution of marketing programs per branding and marketing standards. Represent and ensure the content for your property is represented accurately on marketing assets such as the property website and social media. CUSTOMER SERVICE Increase resident satisfaction through lease renewal strategies and resident retention plans. Serve as a Fairfield ambassador by effectively and professionally managing residents’ concerns WHAT YOU’LL NEED ON DAY ONE: For this role, at least three years of hands-on property management experience with multifamily property experience required. We are looking for a leader with 3 or more years of property management with LIHTC, and/or other affordable housing programs experience. A successful track record as a supervisor is preferred. This is not an entry level position. Strong understanding of financial statements such as budget, financial reports, P&L Statements, General Ledger etc. Experience in writing and maintaining budgets. Housing Credit Certified Professional (HCCP) Designation preferred. Certified Credit Compliance Professional (C3P) Designation preferred. Certified Occupancy Specialist (COS) or Certified Professional of Occupancy (CPO) designation preferred if HUD property. Strong understanding of federal, state and local fair housing laws and provisions. Strong knowledge of IRS 8823 guide and HUD 4350.3 Manual. Prior experience preparing for a REAC inspection, as needed for HUD properties. The ability to read and understand regulatory agreements. HOW TO STAND OUT: A previous track record of maintaining occupancy and net operating incomes in multi-family property management position(s). Strong references as a supervisor of a large team. *The sign on bonus, less usual deductions, will be paid following the completion of 90 days of employment. #LI-JULIA Estimated Rate of Pay: $55,870.43 - $72,631.57 This position is exempt; the range above reflects annual salary. The pay range displayed for this position is determined by skills and experience required, location and job complexity*. Potential job offers may vary based on the skills, education, and experience an individual candidate holds. This range reflects base rate only, and does not include allowances, perks, commissions or bonuses applicable to this position (if any). In addition to base salary, Fairfield offers all full time associates the following, upon meeting eligibility requirements: Paid time off, paid holidays and sick days, paid time off for volunteering activities (optional) Matched 401(k) Medical, dental & vision insurance Flexible spending account Life insurance * Pay range is a calculation based on a midpoint price. Fairfield complies with all wage and hour laws, including minimum wage and salary exempt requirements. At Fairfield, we are proud to be a leader in the multifamily housing industry. We are passionate about creating exceptional and luxurious apartment living. Among the most experienced multifamily companies, Fairfield has developed and acquired over 1,000 communities since 1985. We are an award-winning company that proudly employs over 1,400 associates who are dedicated to serving our customers at our apartment communities located in over 30 markets nationwide. We have a great opportunity for you to work side by side with our passionate, bright and highly experienced professionals in the Multifamily Housing industry. Why consider us? Competitive Salary and Benefits Package. Careers are made at Fairfield- We are committed to developing our staff through our robust in-person, online and social training. Promotions from within are encouraged. Environmentally Aware- Fairfield leads the industry through our Living Green Program and our LEED Certified communities. Award Winning- Fairfield is recognized for our customer service, training and professionalism. Cutting Edge Technology- Fairfield utilizes innovative property leasing and accounting software that maximizes productivity. Are you interested in work made meaningful? We support residents living well, a workplace culture that is friendly, fun, collaborative and one that encourages success. If you meet the minimum requirements and have a strong customer focused attitude, you are encouraged to submit your resume. Apply with us today!
