What are the responsibilities and job description for the Customer Service Tech I - Bryan position at Fibertown?
FIBERTOWN is looking for a Customer Service Technician for their Bryan, TX Data Center.
Position Objective
- Provide 1st level customer support to FIBERTOWN clients
- Monitor and support facility and network health objectives
- Assist in collecting performance metrics of facility systems
- Assist in service delivery functions as necessary
Performance Standards
- Providing exceptional customer service to all customers, suppliers, and employees.
- Constantly representing Astin in a positive and professional manner regardless of customer requests, complaints, or demeanor.
- Complying with Astin policies and procedures.
- Interacting with other Astin employees, suppliers, and customers in a courteous and professional manner.
- Communicating work progress and significant issues to your supervisor.
General Responsibilities
- Provide telephone support for FIBERTOWN clients
- Monitor and escalate issues to various responsible parties
- Respond to inquiries and requests for assistance with computer systems or network
- Follow basic procedures and scripts
- Identify problems, troubleshoot and provide advice to assist users
- Documentation
- Other duties as assigned
Qualifications
- Minimum HS diploma or equivalent with some college preferred
- Excellent telephone and customer service skills
- Working knowledge of Microsoft Office programs including Outlook, Word and Excel.
- Basic understanding of networking and networking components
Good written and verbal communication skills required
We are a 24/7/365 operation and the selected candidate will need to be willing and able to work a variety of shifts including weekends and company Holidays. Initial training will be during the week but may be flexible with scheduling.
Fibertown is an Equal Opportunity Employer.