Personal Lines Account Manager

Maintains client contact regarding coverages, policy changes and/or problems. This position has high client contact, authorizes policy changes, and makes important Personal Lines business decisions. 

This positon involves assisting and supporting the producers in prospecting and development of new business, retention of existing renewals, and provides excellent customer service.

MINIMUM QUALIFICATION REQUIREMENTS

• Three years of experience in Property, Casualty insurance 
• Experience with Personal lines of insurance 
• High school diploma or equivalent preferred 
• Producers license in Property and Casualty 
• Personal computer experience 
• Excellent problem solving and decision-making skills 
• Excellent communication, organizational and time management skills 
• Flexible; ability to work independently and under minimal supervision 
• Performs tasks with speed, quality and accuracy

ESSENTIAL FUNCTIONS

New Business

Analyzes Risk

• Secures coverage requirements through discussions with producers 
• Develops detailed underwriting information for presentation to insurance companies or brokers 
• Collaborates with producers in reviewing coverage recommendations and in tailoring the needs of the client in relation to market capabilities to ensure that the client provided adequate coverage in relationship to the risk exposure. 
• Reviews quotes from companies and prepares insurance proposals for clients/producers 
• After proposal acceptance, discusses premium terms, manages documentation to bind coverage with policy issuance instructions; 
• Assigns assistants to prepare binders, certificates, Auto ID cards and invoice 
• Advises unsuccessful quoting companies to close their files, suspends receipts of new policy 

Renewals

• Reviews expiration list with producers 
• Discusses renewal strategies, completes renewal applications, review quotes received and collaborates with producers 
• Plans terms payment of premiums, manages documentation to bind coverage with policy issuance instructions 
• Assigns assistants to prepare binders, certificates, Auto ID cards and invoice 
• Solicits renewal information from the insured 
• Submits renewal instructions 
• Suspends receipt of renewal policy 

OTHER FUNCTIONS

• Produces diary quotes, new/renewal policies 
• Processes requests from clients when agent is unavailable. 
• Participates in seminars and classes for knowledge and skill development 
• Maintain client files within computer system 
• Complies with company policies and procedures 
• Perform other tasks as assigned 
• Maintain insurance license and Continuing education requirements

WORKING CONDITIONS / OTHER REQUIREMENTS

Sitting for several hours, walking to make deliveries.