What are the responsibilities and job description for the Full-time Office Assistant position at Finks Jewelers Inc?
Fink's Jewelers is currently searching to hire an exceptional full-time Office Assistant at our SouthPark store in Charlotte, NC. This individual must be extremely organized, proficient in Microsoft Office products and possess a high level of customer service skills. Flexible hours including nights and weekends required. We are committed to our employees by providing excellent full-time benefits that include participating health and disability insurance, paid life insurance, 401K plan, paid vacations and discounts on employee purchases.
PRIMARY DUTIES AND RESPONSIBILITIES
- Assist in supporting the sales activities by performing all needed functions on POS system, such as ringing various sales, layaways, and special orders.
- Generate and maintain client records and files, special order, and layaway files.
- Process in-coming and outgoing transfers according to corporate policy and procedures to ensure Inventory control.
- Prepare packages and paperwork for outgoing mail or shipment.
- Accept and process product for repair. Communicate estimate to customer, follow up on completion and ship dates, notify customer of repair completion.
- Respond to customer inquiries both in person and over the phone.
- Utilize company ERP software to research transactions.
- All other duties as assigned.
Fink's Jewelers has been family owned and operated since 1930. Currently run by the third and fourth generation of the founding family, customer service remains the cornerstone of our philosophy. From the first store in Roanoke, Virginia, Fink's Jewelers has now grown to include 10 locations throughout Virginia, North Carolina, and Tennessee. To learn more about us, please visit our website at www.finks.com.